Service Request Ticket

Service Request Information

CONTACT	Name	McEvilly, Dave	Date	Mar 21, 2018 10:16 AM
	Department	University Computing Solutions	Phone	88507
	Location		Email	mcevilld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160965 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	15BZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15BZKH2	Location	Dave McEvilly (replaces W#20130731)
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:45:DF:F8

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 04, 2018 10:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 04, 2018 10:26 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Apr 04, 2018 10:25 AM	Setup done!	Add Attachment
Tricia Flaherty	Apr 02, 2018 11:11 AM	total RAM should be 32GB	Add Attachment
Tricia Flaherty	Apr 02, 2018 11:11 AM	new RAM added to BOX by John Rushing. Should be good to go to Dave	Add Attachment
Shina Oladiti	Mar 26, 2018 10:31 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 26, 2018 09:40 AM	what memory upgrade? this station has 16GB and I have not heard a request for more?	Add Attachment
Shina Oladiti	Mar 26, 2018 08:38 AM	Prepped and ready for delivery. It is back on the inventory counter. Dave is waiting for Tricia on Memory upgrade.	Add Attachment
Yumin Chen	Mar 26, 2018 08:30 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Yumin Chen	Mar 21, 2018 03:56 PM	Task reassigned to Yumin Chen.	Add Attachment
Yumin Chen	Mar 21, 2018 03:53 PM	Imaging to Win10 on Tech counter.	Add Attachment
Tricia Flaherty	Mar 21, 2018 10:16 AM	This is a GFA replacement for Dave McEvilly to replace W#20130731 with new cpu W#20160965 and monitor W#20161022. Dave has specifically requested Windows 10 be put on this box. It is on top of the inventory counter with GFA setup form	Add Attachment