Service Request Ticket - # 66954

Service Request Information

CONTACT Name Baker, Stewart   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2018 11:05 AM
Department Library & Media Services Phone 88890
Location Email bakersc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150262[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BS5GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. BS5GH72 Location PDR 2023 Giveaway

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old cpu W#20110140 SR59549 MAR2016: Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;

Wired NIC F8:CA:B8:48:B6:69


Wireless NIC 80:00:0B:D2:3D:36


Bluetooth NIC 80:00:0B:D2:3D:3A

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 22, 2018 03:41 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Mar 22, 2018 03:41 PM 
Task reassigned to Giovanni Salazar.
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Gino Salazar Mar 22, 2018 03:41 PM 
We checked and the battery needs to be replaced.
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Tricia Flaherty Mar 22, 2018 01:24 PM 
If Battery needs to be ordered as consumable by end 
user here is part and cost info:  
Dell Primary Battery - Laptop battery - Lithium-Ion - 60 
Wh Manufacturer Part# : MKD62
Dell Part# : MKD62 
Cost $36.99
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Gino Salazar Mar 22, 2018 12:06 PM 
Priority changed from (3) Priority to (2) High Priority.
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Brighton Bohnenkamp Mar 21, 2018 11:05 AM 
****This is an email****
Thanks, Kyle.

I'm working remotely today, but I will be
available tomorrow between 1:30 and 2:30, or
between 3:30 and 5:00.
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Brighton Bohnenkamp Mar 21, 2018 11:05 AM 
****This is an email****
Hello,

My work laptop stopped charging yesterday
(although it still works if it's plugged in). 
This morning I booted into the bios setup utility
and it said the battery needed to be replaced. 

The WOU number for the laptop is 20150262[Edit Inv].  

Do you have spare batteries available for this
kind of laptop, or should I have the library order
me a new one?
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