Service Request Ticket - # 66958

Service Request Ticket - # 66958

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Service Request Information

CONTACT	Name	Redpath, Brent	Date	Mar 21, 2018 11:59 AM
	Department	Deaf Studies and Professional Studies	Phone	503-831-8277
	Location		Email	redpathb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131005 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5LVF6T6	Location	PDR
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155; TRANSFER:to W#20180642 FEB2019 -UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018;
	Wireless NIC	48:D7:05:B6:BF:05
	Bluetooth NIC	48:D7:05:B6:BF:06

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 04, 2018 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 04, 2018 02:36 PM	Program installed.	Add Attachment
Shina Oladiti	Apr 02, 2018 09:31 AM	Called Kathy Heide to check on Brent she said he is going to be around until 3pm and she will get in touch to him to let him know I'm trying to get in touch.	Add Attachment
Shina Oladiti	Mar 28, 2018 11:27 AM	Left VM and also try to call Kathy Heide but could not get holds of her.	Add Attachment
Shina Oladiti	Mar 27, 2018 08:34 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Mar 21, 2018 12:31 PM	**This is an email** Hi there! I am out of office until March 27th with no e-mail access. I will do my best to respond to your emails ASAP when I return. If you need immediate assistance, please refer to the appropriate person below: ASL Studies Program General Inquiries: Amanda Smith - smithar@wou.edu ASL Placement Evaluations: Lyra Behnke - behnkel@wou.edu ASL/English Interpreting Program General Inquiries: Erin Trine - trine@wou.edu Final Grade Issues: Please wait until I return to solve any final grading issues - your final grade are adjustable if we need to make changes. Thank you and have a good day!	Add Attachment
Shina Oladiti	Mar 21, 2018 12:20 PM	**This is an outgoing email** Hi Brent, I need some additional information regarding service request #66958 Description: INSTALL Camtasia for MAC v3(upgrading from previous v2) on laptop for Brent Redpath RWEC136(order#10388) We are checking to schedule a time to come in and install Camtasia on your computer. Please get back to us with day and time and is convenient for you to have us come in for the installation. Regards, Adeshina	Add Attachment Public
Tricia Flaherty	Mar 21, 2018 11:59 AM	T:\camtasia\Camtasia StudioWINv9-MACv3	Add Attachment