Service Request Ticket - # 66961

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2018 12:02 PM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131004[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LXF6T6 Location PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155; UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --TRANSFER Camtasia for Mac v2.1 from VISA2011002956 from W#20101411

Wireless NIC 48:D7:05:B6:D5:25


Bluetooth NIC 48:D7:05:B6:D5:26

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jul 09, 2018 11:07 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Gino Salazar Jul 09, 2018 10:50 AM 
Got her all setup and good to go!
 Add Attachment
Gino Salazar Jul 09, 2018 09:11 AM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Erika Enriquez Jul 09, 2018 08:19 AM 
Status changed from (7) Waiting for Contact to (2) Scheduled
 Add Attachment
Erika Enriquez Jul 09, 2018 08:19 AM 
****This is an email****
Let's say 11:00 Monday (I am completely open, so if that does 
not work, let me know what does).
Add Attachment
Erika Enriquez Jul 06, 2018 01:53 PM 
****This is an outgoing email****
Hi Elisa,

This shouldn't take longer then 10 minutes. Very
quick task.

Thank you,
Erika
 Add Attachment
Public
Erika Enriquez Jul 06, 2018 01:35 PM 
****This is an outgoing email****
Hi Elisa,

I need some additional information regarding
service request #66961

Description: INSTALL Camtasia for MAC v3(upgrading
from previous v2) on laptop for Elisa Maroney
RWEC144 (order#10388)

We were just wondering when would be a good time
to install this for you?

Thank you,
Erika
 Add Attachment
Public
Gino Salazar Mar 22, 2018 12:08 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Yumin Chen Mar 21, 2018 12:37 PM 
****This is an outgoing email****
Hi Elisa,

I need some additional information regarding 
service request #66961

Description: INSTALL Camtasia for MAC v3(upgrading 
from previous v2) on laptop for Elisa Maroney 
RWEC144 (order#10388)

We are checking to schedule a time to come in and
install Camtasia on your computer. 

Please get back to us with day and time and is
convenient for you to have us come in for the
installation.

Regards,

Yumin
 Add Attachment
Public
Tricia Flaherty Mar 21, 2018 12:02 PM 
T:\camtasia\Camtasia StudioWINv9-MACv3
Add Attachment