Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Trine, Erin	Date	Mar 21, 2018 12:06 PM
	Department	Deaf Studies and Professional Studies	Phone	88730
	Location		Email	trinee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131017 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR20LF8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, UPGRADED CAMTASIA for v3 VISA2017007245 MARCH2018 --Camtasia for Mac Acad V2.10.4 from VISA2015005093 FEB2016
	Wired NIC	68:5B:35:D2:C2:84
	Wireless NIC	88:63:DF:8C:12:B3
	Bluetooth NIC	88:63:DF:8C:12:B4

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 11, 2018 10:55 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Gino Salazar	Dec 11, 2018 10:55 AM	Got her all good!	Add Attachment
Gino Salazar	Dec 11, 2018 10:55 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Oct 16, 2018 08:19 AM	Sent an email	Add Attachment
Erika Enriquez	Sep 18, 2018 09:41 AM	**This is an outgoing email** Hi Erin, I need some additional information regarding service request #66962 Description: INSTALL Camtasia for MAC v3(upgrading from previous v2) on iMac Desktop in RWEC 142 (order#10388) We were wondering when a good time for a tech to come by and install this software. Thanks, Erika	Add Attachment Public
Megan Thibeault	Aug 21, 2018 09:10 AM	**This is an outgoing email** Hi Erin, We were just following up with you regarding a service request that we have for you. (#66962) Description: INSTALL Camtasia for MAC v3(upgrading from previous v2) on iMac Desktop in RWEC 142 (order#10388) We were wondering when a good time for a tech to come by and install this software. Thanks, Megan Eichler	Add Attachment Public
Tricia Flaherty	Jul 17, 2018 05:02 PM	This user has a current request as of June 28th in Purchase Request(no charge anymore for Acrobat Pro) to get Adobe Acrobat pro. This can only be done on her WOU computer not home station but please install acrobat Pro on iMac W#20131017 if you get her to respond to this install request	Add Attachment
Erika Enriquez	Jul 06, 2018 01:37 PM	**This is an outgoing email** Hi Erin, I need some additional information regarding service request #66962 Description: INSTALL Camtasia for MAC v3(upgrading from previous v2) on iMac Desktop in RWEC 142 (order#10388) We were just wondering if you would like to schedule a time to set this up on your machine. Thank you, Erika	Add Attachment Public
Erika Enriquez	Mar 22, 2018 03:41 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Erika Enriquez	Mar 22, 2018 03:40 PM	**This is an outgoing email** Hi Erin, I need some additional information regarding service request #66962 Description: INSTALL Camtasia for MAC v3(upgrading from previous v2) on iMac Desktop in RWEC 142 (order#10388) We were just wondering if you would like to schedule a time to set this up on your imac desktop? Thank you, Erika	Add Attachment Public
Tricia Flaherty	Mar 21, 2018 12:35 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 21, 2018 12:35 PM	I have emailed her personal computer install instructions but if she asks for help installing on personal station this is allowed so please help her.	Add Attachment
Tricia Flaherty	Mar 21, 2018 12:06 PM	T:\camtasia\Camtasia StudioWINv9-MACv3 she has requested it be put on iMac desktop and personal laptop. I will email her with instructions for loading on personal laptop.	Add Attachment