Service Request Ticket - # 66963

Service Request Information

CONTACT Name Darden, Vicki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2018 12:11 PM
Department Deaf Studies and Professional Studies Phone 88803
Location Email dardenv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20131016[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20ZF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155, Screemflow v4.5; CAMTASIA for Mac v3 VISA2017007245 MARCH2018;

Wired NIC 68:5B:35:D4:26:20


Wireless NIC 88:63:DF:8C:13:65


Bluetooth NIC 88:63:DF:8C:13:66


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Apr 06, 2018 12:37 PM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Apr 06, 2018 12:37 PM
Installed Office and run an update.
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Shina Oladiti Apr 04, 2018 04:43 PM
Installed Camtasia but couldn't install office but
schedule to come in tomorrow at noon. would have
to call first to check if she is in.
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Shina Oladiti Apr 04, 2018 02:36 PM
Task reassigned to Adeshina Oladiti.
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Kyle Arthenayake Apr 04, 2018 09:41 AM
Status changed from (1) Pending to (2) Scheduled
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Shandelle Plasker Apr 03, 2018 02:42 PM
She called and gave me some office hours for this.
Try to make it to the Wednesday 2PM to 5PM.
M -2PM to 3PM

W- 2PM to 5PM

R- 1PM to 2PM.

**Please also update her Microsoft to the newest
version while down there**
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Bradley Karkanen Apr 02, 2018 08:26 AM
****This is an outgoing email****
Hi Vicki,

I need some additional information regarding service 
request #66963

Description: ***Spring Term 4/2***INSTALL Camtasia for 
MAC v3 on iMac Desktop in RWEC 143 for Vicki Darden 
(order#10388) 

What times work best for us to come and install Camtasia 
for you?
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Kyle Arthenayake Mar 21, 2018 12:30 PM
****This is an email****
Hello Adeshina,

My schedule is flexible this week.  Next week, I
don't plan to be in the office much.  I am happy
to wait until Spring term starts if that is easier
for UCS.

v
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Shina Oladiti Mar 21, 2018 12:20 PM
****This is an outgoing email****
Hi Vicki,

I need some additional information regarding
service request #66963

Description: INSTALL Camtasia for MAC v3 on iMac
Desktop in RWEC 143 for Vicki Darden (order#10388) 

We are checking to schedule a time to come in and
install Camtasia on your computer. 

Please get back to us with day and time and is
convenient for you to have us come in for the
installation.

Regards,

Adeshina
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Tricia Flaherty Mar 21, 2018 12:11 PM
T:\camtasia\Camtasia StudioWINv9-MACv3 
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