Service Request Ticket

Service Request Information

CONTACT	Name	Pfaff, Kai	Date	Mar 21, 2018 12:15 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	pfaffk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130829 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MMP3N3DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0094107;
	Wired NIC	0C:4D:E9:9D:84:0F
	Wireless NIC	3C:15:C2:EC:97:D4
	Bluetooth NIC	3C:15:C2:EC:97:D5

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Mar 21, 2018 04:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Mar 21, 2018 04:26 PM	Software installed, activated.	Add Attachment
Shina Oladiti	Mar 21, 2018 03:58 PM	Task reassigned to Yumin Chen.	Add Attachment
Shina Oladiti	Mar 21, 2018 03:53 PM	**This is an email** Hi! I'm about to go on FMLA for baby #2. That laptop is on my desk in office (unplugged and shut down). Could Kathy Heide let you in to install it? Otherwise, would have to wait until Summer or Fall. Thanks!!	Add Attachment
Shina Oladiti	Mar 21, 2018 12:20 PM	**This is an outgoing email** Hi Katherine, I need some additional information regarding service request #66964 Description: INSTALL Camtasia for MAC v3 on Mac laptop in RWEC 150 for Katie Pfaff (order10388) We are checking to schedule a time to come in and install Camtasia on your computer. Please get back to us with day and time and is convenient for you to have us come in for the installation. Regards, Adeshina	Add Attachment Public
Tricia Flaherty	Mar 21, 2018 12:15 PM	T:\camtasia\Camtasia StudioWINv9-MACv3	Add Attachment