Service Request Ticket

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Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Mar 21, 2018 01:53 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141284 (opens in a new window)	Bldg/Room	SSC
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25PX0X4F8J7	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298
	Wired NIC	98:5A:EB:D2:60:B6
	Wireless NIC	B8:09:8A:DB:ED:A7
	Bluetooth NIC	B8:09:8A:DB:ED:A8

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Apr 04, 2018 08:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Apr 03, 2018 04:02 PM	I Pushed it is says it was successful	Add Attachment
Megan Thibeault	Apr 03, 2018 03:45 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Apr 03, 2018 03:45 PM	Bradley is pushing it now	Add Attachment
Megan Thibeault	Apr 03, 2018 03:44 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Apr 03, 2018 03:44 PM	office is missing	Add Attachment
Shandelle Plasker	Apr 02, 2018 10:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Apr 02, 2018 10:49 AM	This has been re-imaged.	Add Attachment
Shandelle Plasker	Mar 28, 2018 02:52 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Kyle Arthenayake	Mar 21, 2018 03:34 PM	gavin's machine was locked to his desk please call Public Safety to get access	Add Attachment
Megan Thibeault	Mar 21, 2018 02:06 PM	**This is an email** Oh, just thought of something: this is the final day the honors office (APS 210) will be open. I can walk the iMac over to you today if you want? I'm worried people won't be able to access the office next week. -- Gavin	Add Attachment
Megan Thibeault	Mar 21, 2018 01:53 PM	**This is an email** Hi Megan, Between now and the start of spring term, would it be possible to have you re-image the iMac in APS 210? It's become sluggish, and it appears to have been fully updated. But if it's simply an updating issue, that would be fine too. Opening Word and Excel documents takes forever. It's also a 2014 machine so it'll be replaced next year, I think. Thank you! We're open till 5 or 6 today if someone wants to come grab it or take it away. Gavin	Add Attachment