Service Request Ticket

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Service Request Information

CONTACT	Name	Johnson, Mike	Date	Mar 23, 2018 10:27 AM
	Department	Athletics	Phone	88420
	Location		Email	johnsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161078 (opens in a new window)	Bldg/Room	NPE 218
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NDJ1G9	Location	Mike Johnson, Head Coach Tarck&Field/Cross Country
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:72:ED
	Wireless NIC	98:9E:63:3A:B6:DC
	Bluetooth NIC	98:9E:63:3A:B6:DD

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 11, 2018 08:17 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Jul 11, 2018 08:17 AM	mapped drives to backup files, finished set up.	Add Attachment
Reggie Johnson	Jul 11, 2018 08:13 AM	Task reassigned to Peter Puettmann.	Add Attachment
Reggie Johnson	Jul 11, 2018 08:13 AM	Computer delivered did half set-up, drives weren't mapped asked for assistance	Add Attachment
Reggie Johnson	Jul 10, 2018 08:55 AM	Task reassigned to Reggie Johnson.	Add Attachment
Erika Enriquez	Jul 09, 2018 08:21 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Erika Enriquez	Jul 09, 2018 08:21 AM	**This is an email** Erika, I am here all week. I have a few meetings but will be available. Best times are usually between 9 and 11. Will Tuesday at 10 work? Thanks, Mike	Add Attachment
Erika Enriquez	Jul 06, 2018 01:38 PM	**This is an outgoing email Hi Mike, I need some additional information regarding service request #66985 Description: Sometimes Next Week** IFC SETUP: Apple iMac 21.5-inch to NPE218 to replace W#20090785 for Mike Johnson We are checking to know when you would like us come in for the setup of the new iMac 21.5inch computer. Please, get back to us with time/date that is convenient for you to have us come in. Thank you, Erika	Add Attachment Public
Megan Thibeault	Apr 24, 2018 10:56 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Apr 24, 2018 10:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shina Oladiti	Apr 23, 2018 08:47 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Apr 17, 2018 01:45 PM	Left VM	Add Attachment
Shina Oladiti	Apr 09, 2018 09:02 AM	**This is an outgoing email Hi Mike, I need some additional information regarding service request #66985 Description: Sometimes Next Week** IFC SETUP: Apple iMac 21.5-inch to NPE218 to replace W#20090785 for Mike Johnson We are checking to know when you would like us come in for the setup of the new iMac 21.5inch computer. Please, get back to us with time/date that is convenient for you to have us come in. Regards, Adeshina	Add Attachment Public
Shina Oladiti	Apr 09, 2018 08:59 AM	Left VM.	Add Attachment
Shina Oladiti	Mar 26, 2018 03:09 PM	**This is an email** Adeshina, Thank you for the update. I am out of the office tomorrow, back on Wednesday and then to the Bay Area for competition on Thursday -Saturday. That leaves Wednesday after 10 and next week when I am here all week. I go out to track and field practice daily at noon, and I am usually there for about 5 hours. If next week is not too late, that might be best. I hope this outline of activity is of help. I look forward to further communication. Mike	Add Attachment
Shina Oladiti	Mar 26, 2018 02:38 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 26, 2018 02:38 PM	Sent email for availability.	Add Attachment
Shina Oladiti	Mar 26, 2018 02:36 PM	Added to Jamf.	Add Attachment
Shina Oladiti	Mar 26, 2018 02:36 PM	Setup completed! it is back on the inventory counter.	Add Attachment
Shina Oladiti	Mar 26, 2018 09:36 AM	imaging in progress......	Add Attachment
Tricia Flaherty	Mar 23, 2018 10:27 AM	This is an IFC REPLACEMENT( like GFA but different funding group) W#20161078 in on top of inventory counter with IFC SETUP form and is replacing W#20090785 for Mike Johnson, Head Coach Tarck&Field/Cross Country	Add Attachment