Service Request Ticket

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Service Request Information

CONTACT	Name	Ainsworth, DeAnn	Date	Mar 26, 2018 09:08 AM
	Department	Financial Aid	Phone	88681
	Location		Email	ainswod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4H6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	4H6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; CANCELLED RENEWAL MAY 2017--Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop FEB2016 --REMOVE
	Wired NIC	98:90:96:DA:6A:2D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 10, 2018 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Apr 10, 2018 12:04 PM	Done and delivered.	Add Attachment
Shina Oladiti	Apr 10, 2018 12:02 PM	**This is an outgoing email Hi DeAnn, I need some additional information regarding service request #66998 Description: 4/3 or 4/5**Computer running slow after re imaged We are done re-imaging you computer, and also have Soukup installed PowerFaids and other software you might use. I am writing to know when you would like us to bring in your machine and set it up. Regards, Adeshina	Add Attachment Public
Shina Oladiti	Apr 09, 2018 08:57 AM	Called Michael to installed PowerFaids	Add Attachment
Shina Oladiti	Apr 06, 2018 04:01 PM	Computer is prepped and ready for use. Waiting on Soukup to install PowerFaid.	Add Attachment
Shina Oladiti	Apr 06, 2018 08:13 AM	imaging completed!	Add Attachment
Yumin Chen	Apr 05, 2018 11:15 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Yumin Chen	Apr 05, 2018 11:05 AM	When re-imaging the machine, make sure call Soukup to install some software that required unique patch file which only he has.	Add Attachment
Yumin Chen	Apr 05, 2018 11:04 AM	Loaner placed already	Add Attachment
Yumin Chen	Apr 05, 2018 11:04 AM	W#20141180 is back and located on Shina's desk.	Add Attachment
Erika Enriquez	Apr 05, 2018 09:18 AM	Task reassigned to Yumin Chen.	Add Attachment
Peter Puettmann	Apr 03, 2018 02:36 PM	called and no one picked up	Add Attachment
Peter Puettmann	Apr 03, 2018 01:58 PM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Mar 29, 2018 11:04 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Mar 29, 2018 11:02 AM	The loaner is prepped and all software required for Fin-Aid has been install according to Soukup. She want this setup next week Tuesdays or Thursday.	Add Attachment
Shina Oladiti	Mar 29, 2018 08:51 AM	Assigned a loaner with WOU#20120995, while we image her computer.	Add Attachment
Shina Oladiti	Mar 27, 2018 03:56 PM	I swapped her hard drive and the RAM. I checked to see if she has somethings running at the background, i found out that there are lots of processes running and i checked the memory usage, the machine is using like 2.4GB without doing much except opening a webpage.	Add Attachment
Shina Oladiti	Mar 27, 2018 01:27 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Erika Enriquez	Mar 26, 2018 02:11 PM	Task reassigned to John Rushing.	Add Attachment
Erika Enriquez	Mar 26, 2018 12:04 PM	waiting to talk to mike	Add Attachment
Yumin Chen	Mar 26, 2018 10:23 AM	Task reassigned to Erika Enriquez.	Add Attachment
Yumin Chen	Mar 26, 2018 09:58 AM	PowerFAIDS running slow, not responding. Maybe is system issue	Add Attachment
Yumin Chen	Mar 26, 2018 09:09 AM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Mar 26, 2018 09:08 AM	Computer running slow and taking a long time to load everything after she had it re imaged from the ransomware	Add Attachment