Service Request Ticket - # 67001

Service Request Ticket - # 67001

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Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Mar 26, 2018 12:29 PM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140674 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Air 11-inch #Z0RL
	Serial No.	C02PP0M3GFWL	Location	2weeks 9/7/23 then PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Office 2011 for MAC from XXXX2014004298, EndNote X7 Hybrid from P0097485, and Telestream ScreenFlow 5 from VISA2014004581 UPGRADED to Screenflow v7 VISA2017007286 MARCH2018; ATLAS.ti v8.4 MAC/WIN Ed Single User VISA2018008831 -Also on W#20150783 MacBook AIr 13 for her use only MAR2019 SR#71595 ;

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 03, 2018 01:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 03, 2018 01:38 PM	Upgrade Screen-Flow and applied license. Also upgrade her MacBook to 10.13.	Add Attachment
Megan Thibeault	Apr 03, 2018 10:25 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Erika Enriquez	Mar 28, 2018 10:29 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Mar 28, 2018 10:29 AM	**This is an email** Hello Erika, Thank you for your message. Could you come to my office on Tuesday, April 3 at 12:30pm? Thanks again, Maria	Add Attachment
Erika Enriquez	Mar 26, 2018 12:46 PM	**This is an email This is an outgoing email** Hi Maria, I need some additional information regarding service request #67002 Description: INSTALL Screenflow v7 license on MacBook Air 13 for Maria W#20150783(BiLingual laptop) RWEC223 (order10422) We were just wondering when it would be a good time to come and install this for you? Thank you, Erika	Add Attachment
Tricia Flaherty	Mar 26, 2018 12:36 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 26, 2018 12:36 PM	other SR #67002	Add Attachment
Tricia Flaherty	Mar 26, 2018 12:30 PM	a second SR # is also in queue for a separate MAC laptop install for Maria as this software only allows 1 install per serial number and she wanted it on 2 laptops.	Add Attachment
Tricia Flaherty	Mar 26, 2018 12:29 PM	Telestream ScreenFlow 7 upgrade license for Maria Dantas-Whitney RWEC223, upgrade from v5 to v.7 for W#20140674 MacBook Air laptop Installer and Serial# at: T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow7	Add Attachment