Service Request Ticket - # 67002

Service Request Ticket - # 67002

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Service Request Information

CONTACT	Name	Dantas-Whitney, Maria	Date	Mar 26, 2018 12:34 PM
	Department	College of Education	Phone	88636
	Location		Email	dantasm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150783 (opens in a new window)	Bldg/Room	RWEC 222
	Service Tag		Description	Apple MacBook Air -13-inch #Z0TB
	Serial No.	C1MRW4AVH3QK	Location	Bilingual MAC laptop, Maria Dantas-Whitney
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2016 for MAC and above XXXX2015004715; ScreenFlow 7 full license VISA2017007282 MARCH2018; ATLAS.ti v8.4 MAC/WIN Ed Single User VISA2018008831 -Also on W#20140674 MAC laptop for her use only MAR2019 SR#71595 ;
	Wireless NIC	98:01:A7:CA:55:29
	Bluetooth NIC	98:01:A7:CA:55:2A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 03, 2018 01:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 03, 2018 01:39 PM	Installed Screen-Flow and applied license. Also upgrade her OS to 10.13, it was running on 10.12	Add Attachment
Megan Thibeault	Apr 03, 2018 10:25 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Erika Enriquez	Mar 28, 2018 10:29 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Mar 28, 2018 10:29 AM	**This is an email** Hello Erika, Thank you for your message. Could you come to my office on Tuesday, April 3 at 12:30pm? Thanks again, Maria	Add Attachment
Erika Enriquez	Mar 26, 2018 12:46 PM	**This is an outgoing email** Hi Maria, I need some additional information regarding service request #67002 Description: INSTALL Screenflow v7 license on MacBook Air 13 for Maria W#20150783(BiLingual laptop) RWEC223 (order10422) We were just wondering when it would be a good time to come and install this for you? Thank you, Erika	Add Attachment Public
Tricia Flaherty	Mar 26, 2018 12:36 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 26, 2018 12:35 PM	a second SR #67001 is also in queue for a separate MAC laptop. install for Maria as this software only allows 1 install per serial number and she wanted it on 2 laptops.	Add Attachment
Tricia Flaherty	Mar 26, 2018 12:34 PM	Telestream - ScreenFlow 7 full license VISA2017007282 for Maria Dantas-Whitney RWEC223 on W#20150783, Bilingual MAC laptop (FULL LICENSE) W#20150783 MacBook Air 13 Installer and Serial# at: T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow7	Add Attachment