Service Request Ticket

Service Request Information

CONTACT	Name	Stevens, Stacy	Date	Mar 26, 2018 02:33 PM
	Department		Phone	88250
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2B5DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:C3:B6
	Wireless NIC	C0:CE:CD:EA:4B:E1
	Bluetooth NIC	C0:CE:CD:EA:4B:E2

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	karthenayake14@wou.edu	88925

Entered by	Date	Memo
Kyle Arthenayake			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Mar 26, 2018 05:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Mar 26, 2018 04:59 PM	picked up laptop	Add Attachment
Yumin Chen	Mar 26, 2018 03:39 PM	Task reassigned to Kyle Arthenayake.	Add Attachment
Yumin Chen	Mar 26, 2018 03:38 PM	IN the IN BOX	Add Attachment
Yumin Chen	Mar 26, 2018 02:46 PM	Admin right assigned.	Add Attachment
Kyle Arthenayake	Mar 26, 2018 02:38 PM	pls update IN the IN BOX	Add Attachment
Yumin Chen	Mar 26, 2018 02:34 PM	Task reassigned to Yumin Chen.	Add Attachment
Kyle Arthenayake	Mar 26, 2018 02:34 PM	call ODS office when done	Add Attachment
Kyle Arthenayake	Mar 26, 2018 02:33 PM	will drop off laptop, needs admin rights	Add Attachment