Service Request Ticket - # 67004

Service Request Ticket - # 67004

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Service Request Information

CONTACT	Name	Holbert, Andrew	Date	Mar 26, 2018 03:13 PM
	Department	VP Student Affairs	Phone	89246
	Location		Email	holberta@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170796 (opens in a new window)	Bldg/Room	WUC 108B
	Service Tag	1WCWLN2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	1WCWLN2	Location	Veteran's Student LAB #4
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:40:84:5E

TECHS	Submitted by	Emily Griner	Contact	egriner15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Apr 18, 2018 08:28 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Apr 18, 2018 08:28 AM	finished cable management yesterday	Add Attachment
Peter Puettmann	Apr 17, 2018 09:28 AM	started delivery will finish at 2 with cable organiziatn	Add Attachment
Peter Puettmann	Apr 17, 2018 08:26 AM	hes ready for them at 9am today	Add Attachment
Megan Thibeault	Apr 17, 2018 07:31 AM	Maybe call first, Shina email trying for the afternoon?	Add Attachment
Megan Thibeault	Apr 17, 2018 07:26 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Apr 17, 2018 07:26 AM	Pete, you start on this and then I'll have Yumin come take over before his task at 9:30	Add Attachment
Brighton Bohnenkamp	Apr 11, 2018 11:09 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Apr 11, 2018 11:09 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Apr 10, 2018 12:00 PM	How would the 18th in the afternoon work for you? Thank You,	Add Attachment
Shina Oladiti	Apr 09, 2018 09:14 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Apr 06, 2018 04:49 PM	**This is an outgoing email** Hi Andrew, I need some additional information regarding service request #67004 Description: NEW EQUIP SETUP: Deliver 3 Dell OptiPlex computers and 3 monitors to WUC 108 (order#9723) We are wondering when you would like us come in to set up the machines. Please, get back to us with Date/time that is convenient for you to have us come in. Regards, Adeshina	Add Attachment Public
Shina Oladiti	Apr 06, 2018 04:47 PM	****************************** Update in AD. ******************************	Add Attachment
Shina Oladiti	Apr 06, 2018 04:47 PM	PC's are back on the inventory counter.	Add Attachment
Shina Oladiti	Apr 06, 2018 11:25 AM	Imaging done and running windows update on the last one after which they will be ready for use.	Add Attachment
Yumin Chen	Apr 04, 2018 03:21 PM	Imaging on Tech Counter	Add Attachment
Emily Griner	Mar 26, 2018 03:13 PM	NEW EQUIP SETUP: Deliver 3 Dell OptiPlex computers W#20170794 W#20170795 W#20170796 and 3 monitors W#20170797 W#20170798 W#20170799 to WUC 108 Veterans Resource Center. Placed on top inventory shelf.	Add Attachment