Service Request Ticket

Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Apr 02, 2018 08:26 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111086 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HFBXFS1	Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	hfbxfs1	Location	Going to PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446, Adobe Acrobat Pro v9 from P0076330(share with W#20070566)
	Wired NIC	D4:BE:D9:37:B9:CB
	Wireless NIC	8C:70:5A:6D:26:48
	Bluetooth NIC	9C:B7:0D:EE:4F:B8

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	karthenayake14@wou.edu	88925

Entered by	Date	Memo
Kyle Arthenayake			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Apr 02, 2018 04:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Apr 02, 2018 04:42 PM	picked up 4/2	Add Attachment
Bradley Karkanen	Apr 02, 2018 04:35 PM	Task reassigned to Kyle Arthenayake.	Add Attachment
Bradley Karkanen	Apr 02, 2018 09:07 AM	Doesn't seem to have boot problems. It needed to run check disk when it booted but it is fine now. Bios says the battery health is low.	Add Attachment
Bradley Karkanen	Apr 02, 2018 09:05 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Apr 02, 2018 08:26 AM	Laptop is in the IN BOX	Add Attachment
Kyle Arthenayake	Apr 02, 2018 08:26 AM	laptop has recently had some startup issues, the battery has also been going through a rough time. Please clean it up, update whatever needs to be updated to help run more smoothly.	Add Attachment