Service Request Ticket

Service Request Information

CONTACT	Name	Lilo, Emily	Date	Apr 02, 2018 09:42 AM
	Department	Health & Exercise Science	Phone	88330
	Location		Email	liloe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170191 (opens in a new window)	Bldg/Room	RWEC 247
	Service Tag	4HCT8H2	Description	Dell Latitude 7280 (i5-7300U, dual core 2.6HGz)
	Serial No.	4HCT8H2	Location	Brandon Claggett
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop AUG2017; NVivo 11 Pro for WIN VISA2017006538 AUG2017;
	Wired NIC	A4:4C:C8:1A:16:20
	Wireless NIC	88:B1:11:EE:CE:B5

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Apr 03, 2018 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Apr 03, 2018 10:33 AM	Re-mapped the H driver	Add Attachment
Yumin Chen	Apr 03, 2018 09:12 AM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Apr 02, 2018 01:37 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Apr 02, 2018 01:37 PM	**This is an email** Hi, Sorry, I think I missed whoever came over. I was around, but somehow I missed them. Lindsay told me someone stopped by. So sorry! I teach from 2-4pm and then am leaving after that today, but I will be around most of the day tomorrow except between 9-10am if someone can come tomorrow to check on the problem. Thanks, Emily	Add Attachment
Gino Salazar	Apr 02, 2018 09:52 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Kyle Arthenayake	Apr 02, 2018 09:42 AM	Hi, When I came in this morning and plugged my laptop into my docking station, the shared drive and personal drive on the server are not showing up. Can someone assist me? I will be in class from 8-12. Thanks, Emily	Add Attachment