Service Request Ticket - # 67048

Service Request Information

CONTACT Name Harrington, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2018 11:57 AM
Department College of Education Phone 88831
Location Email harringr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141278[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SYG944 Location PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6C:F2:40


Bluetooth NIC E0:AC:CB:6C:F2:41

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Apr 02, 2018 01:55 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Apr 02, 2018 01:55 PM 
She had a cache error with word, uninstalled and reinstalled and then 
it worked!
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Gino Salazar Apr 02, 2018 11:59 AM 
Task reassigned to Giovanni Salazar.
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Brighton Bohnenkamp Apr 02, 2018 11:57 AM 
****This is an email****
Hi,
Can someone come to my office in the next few 
hours and check out my laptop?  Every time I 
try to launch Word it fails and Error Reporting 
pops up.  PowerPoint and Excel don't seem 
affected.
Thanks,
Rachel
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