Service Request Ticket

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Service Request Information

CONTACT	Name	Whisenhunt, Jake	Date	Apr 03, 2018 09:09 AM
	Department	Facilities Services	Phone	88993
	Location		Email	whisenhj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160975 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	154XKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	154XKH2	Location	Loaner Shelf Box 19
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20130712: Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018 SR#67159; Microsoft Project Standard 2016 UCS2018008165 SEPT2018 SR#69487;
	Wired NIC	50:9A:4C:46:0C:7B

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 04, 2018 03:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	May 04, 2018 03:43 PM	He's all set up and good to go.	Add Attachment
Gino Salazar	May 04, 2018 02:35 PM	Brought pack monitor 20130981 and computer 20130588	Add Attachment
Gino Salazar	May 04, 2018 12:10 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	May 03, 2018 02:32 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	May 03, 2018 10:04 AM	**This is an outgoing email** Hi Jake, I need some additional information regarding service request #67061 Description: Ready GFA SETUP new PC and monitor to repalce W#20130712 orig: Computer shutting off 4/3/18 after 1pm When would be a good time for us to go over and set up your computer? All the best,	Add Attachment Public
Gino Salazar	May 03, 2018 10:02 AM	Left VM	Add Attachment
Gino Salazar	May 03, 2018 10:01 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	May 02, 2018 01:49 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Gino Salazar	May 02, 2018 01:47 PM	It's on the stand up desk doing the last round of windows updates (I hope) and once those are done its ready to be set up and delivered	Add Attachment
Gino Salazar	May 02, 2018 10:30 AM	Just checked trying to go set it up and the new computer hasn't been imaged yet so I'm getting that done real quick	Add Attachment
John Rushing	Apr 26, 2018 02:12 PM	I gave Jake a Loaner 20130588. I added it to the Loaners n Checkouts. He was trying to do some video trainings. I found another 9020 and swapped HD's. W20130712 is in ITC 007 under workbench.	Add Attachment
Tricia Flaherty	Apr 26, 2018 12:31 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 26, 2018 12:31 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 26, 2018 12:31 PM	replace cpu W#20130712 with new cpu W#20160975 and new monitor W#20171033 ASAP: old computer is having CD ROM and sound issues, he needs to do some training off of DVD ROM. The equipment is on inventory counter in ITC008 with GFA Setup form	Add Attachment
Tricia Flaherty	Apr 26, 2018 11:06 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Apr 26, 2018 11:06 AM	I got a call from Jake, I am taking care of this. It is out of warranty so if it is hindering his Work(CD training can not be done) then it should have been sent to me for immediate replacement.	Add Attachment
Erika Enriquez	Apr 26, 2018 10:51 AM	He emailed again, any update?	Add Attachment
Peter Puettmann	Apr 04, 2018 08:48 AM	sent email to jake saying we are looking into this	Add Attachment
Erika Enriquez	Apr 03, 2018 04:07 PM	Task reassigned to Peter Puettmann.	Add Attachment
Natalie Plasker	Apr 03, 2018 09:09 AM	**This is an email** Everytime I play a DVD my computer shut off about 5 to 15 minutes into it. Would someone be willing to help me out with this?	Add Attachment