Service Request Ticket - # 67068

Service Request Information

CONTACT Name Granger Ross, Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2018 12:23 PM
Department Student Health & Counseling Center Phone 88058
Location Email rossc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20150175[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Epson WorkForce Pro GT-S80 Document Scanner #B11B194081
Serial No. L3JZ008516 Location PDR Bin
TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 04, 2018 08:16 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 04, 2018 08:13 AM 
After troubleshooting this and not really 
getting information out of it I called Epson. 
They confirmed it is a hardware failure.

Called Crystal to let her know this. She is 
going to put in a purchase request for a new 
scanner.
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Shandelle Plasker Apr 03, 2018 02:19 PM 
Task reassigned to Shandelle Pepper.
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Natalie Plasker Apr 03, 2018 12:23 PM 
The scanner is stuck initializing. She has tried
restarting, and troubleshooting.
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