Service Request Ticket - # 67069

Service Request Information

CONTACT Name Hill, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2018 12:42 PM
Department Student Health & Counseling Center Phone 88313
Location Email hillsv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160440[Edit Inv] (opens in a new window) Bldg/Room SHCC 102
Service Tag 4GV8CG2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 4GV8CG2 Location Shirley Hill,SHC Medicat replacing W#20120621

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:30:90:62


Wireless NIC 90:CD:B6:41:41:09

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 03, 2018 04:10 PM 
Status changed from (2) Scheduled to (5) Completed
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Shandelle Plasker Apr 03, 2018 04:10 PM 
This has been fixed. The old driver from her older 
label maker was on there and confusing everything.
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Shandelle Plasker Apr 03, 2018 04:09 PM 
Task reassigned to Shandelle Pepper.
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Kyle Arthenayake Apr 03, 2018 12:42 PM 
install the driver to connect label maker. Device
is sitting in the list of devices and printers,
but the computer is not recognizing that device
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