Service Request Ticket - # 67073

Service Request Ticket - # 67073

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Service Request Information

CONTACT	Name	Heide, Kathy	Date	Apr 03, 2018 01:54 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160929 (opens in a new window)	Bldg/Room	RWEC 139
	Service Tag		Description	Apple MacBook Pro 15-inch with Retina Display#Z0RF
	Serial No.	C02TR05CG8WL	Location	DSPS Division laptops
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; Techsmith Camtasia Ed Ver. WIN 9./MAC 3.* license VISA2016006413
	Wireless NIC	18:65:90:DF:D7:11
	Bluetooth NIC	18:65:90:DF:D7:12

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 25, 2018 11:34 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
John Rushing	Apr 25, 2018 11:34 AM	Laptop returned on 4/25/2018	Add Attachment
John Rushing	Apr 24, 2018 12:09 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Apr 16, 2018 04:06 PM	Called into Apple again today, seems to be an issue in their system.. Talked with Eric he switched it into my name, something is up with there system and sending out boxes to schools. new repair id D287390799	Add Attachment
Megan Thibeault	Apr 13, 2018 09:34 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
John Rushing	Apr 13, 2018 09:29 AM	Task reassigned to Megan Eichler.	Add Attachment
John Rushing	Apr 13, 2018 09:29 AM	A Time Machine backup is located on my test iMac stand with the WOU# on it. I was told they did not need anything on it but I figured I would back it up anyways.	Add Attachment
John Rushing	Apr 12, 2018 04:33 PM	I talked to Apple again and they said its still 2-3 days out.	Add Attachment
John Rushing	Apr 05, 2018 01:55 PM	Your Repair ID number is D286152835	Add Attachment
John Rushing	Apr 03, 2018 04:34 PM	Apple Case ID: 100499110706	Add Attachment
Erika Enriquez	Apr 03, 2018 03:54 PM	Task reassigned to John Rushing.	Add Attachment
Erika Enriquez	Apr 03, 2018 02:10 PM	Task reassigned to Erika Enriquez.	Add Attachment
Kyle Arthenayake	Apr 03, 2018 01:54 PM	mac computer had a white screen and can not get it start back up, has tried restarting it, but nothing has worked	Add Attachment