Service Request Ticket - # 67087

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2018 03:42 PM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Emily Griner Contact egriner15@wou.edu 88925
Primary Technician Contact ucsaccountadmin@wou.edu 88955

Tracking

Entered by Date Memo
Account Administration
Email

Public
Entered by Date Memo
Tony Benedetti White Oct 06, 2023 09:11 AM 
Task reassigned to Account Administration.
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Shina Oladiti Apr 26, 2018 01:18 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 26, 2018 01:18 PM 
Complete!
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Shina Oladiti Apr 26, 2018 01:18 PM 
Please disregard the previous message. The three
CPU's are WOU#20100685[Edit Inv], WOU#20100675[Edit Inv] and WOU#20100682[Edit Inv]
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Shina Oladiti Apr 26, 2018 01:13 PM 
Brought back 3 cpu. WOU#20100657[Edit Inv], WOU#20100682[Edit Inv]
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Shina Oladiti Apr 25, 2018 02:03 PM 
Two setup is done, one more to go.
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Shina Oladiti Apr 24, 2018 10:10 AM 
****This is an email****
  Rip said the best time to replace the Center
desk is today before 3:30 or 10-4 Tuesday.  I'd
like to replace the West desk unit Tuesday,
depending on your schedule.
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Shina Oladiti Apr 23, 2018 08:35 AM 
****This is an email****
  I want to see how the RecTrac client runs on the
back 3 'bench' workstations first.  The three
front desk machines should be swapped out one at a
time, not all in the same day.
We can do the Center desk (with cameras) first,
maybe Monday afternoon.
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Megan Thibeault Apr 18, 2018 08:23 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Apr 18, 2018 08:23 AM 
Shina I can help you with installing DC Control,
let me know when you want to work on this
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Shina Oladiti Apr 18, 2018 08:21 AM 
This need to install DC Control on this stations
while setting up this stations. and they are meant
to setup in the front desk.
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Shina Oladiti Apr 13, 2018 04:17 PM 
****This is an email****
Adeshina,

We would like to do this in two parts if possible.
3 Dell computers and monitors can be brought in to
be set-up for the back student worker desk area.
The other 3 Dell computers as Alan Philips has
indicated will take a little more time to
complete. Also, we are ordering in five additional
monitors to place in HWC 106, 107, 108 and 109
with the other three new monitors. The 3 back
student desk area can be done any time Monday,
Tuesday, Wednesday or Thursday next week.


Rip Horsey
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Shina Oladiti Apr 13, 2018 03:32 PM 
**************************
Update in AD
**************************
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Shina Oladiti Apr 13, 2018 03:32 PM 
Peppered and ready to be delivered. They are all
back on the inventory counter.
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Shina Oladiti Apr 09, 2018 10:40 AM 
Imaging in progress.....
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Emily Griner Apr 03, 2018 03:42 PM 
IFC SETUP: Deliver 3 Dell Computers and Monitors to Health and Wellness 
110. Deliver monitors W#20161023[Edit Inv] - W#20161025[Edit Inv] and CPUs W#20160967[Edit Inv] - 
W#20160969[Edit Inv] to replace W#20100681[Edit Inv] W#20100677[Edit Inv] W#20100676[Edit Inv].

Special Notes:
Alan Phillips (UCS) will need to be notified by UCS tech when these are 
delivered or scheduled to be delivered so he can arrange to install the "VSI" 
client. for these 3 workstations. 

Note from Alan to Techs:
"I believe all 6 of these PCs (3 from this SR and 3 SR#67085) belong to a 
particular Active Directory group, preventing timeouts during shift work. 
Replacements should be assigned matching values."
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