Service Request Ticket - # 67105

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2018 09:29 AM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150667[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RP4JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RP4JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2015004715;TRANSFERRED FROM W#20101168 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018

Wired NIC 18:66:DA:13:C9:3A

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Apr 05, 2018 03:53 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Apr 05, 2018 03:53 PM 
It was working fine when I went and helped her. I ran every 
update I could think about. I told her if it keeps happening 
to call us again.
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Bradley Karkanen Apr 05, 2018 02:34 PM 
Task reassigned to Bradley Karkanen.
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Erika Enriquez Apr 05, 2018 09:29 AM 
****This is an email****
Hello,

A couple of weeks ago, I wrote to say my computer
was running slow.

I am unable to open up two separate excel sheets
again.  I just get a spinning thing that happens
(it’s been almost 5 minutes, spinning)

I tried a restart, but it didn’t help.

 

Thank you very much,

Cinda
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