Service Request Ticket - # 67111

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2018 12:51 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141153[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 6W3LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 6W3LV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018;

Wired NIC 98:90:96:DA:51:45

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Apr 06, 2018 11:57 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Shina Oladiti Apr 06, 2018 11:57 AM 
Software installed.
 Add Attachment
Shina Oladiti Apr 05, 2018 03:48 PM 
Task reassigned to Adeshina Oladiti.
 Add Attachment
Kyle Arthenayake Apr 05, 2018 01:58 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Kyle Arthenayake Apr 05, 2018 01:58 PM 
Hi Adeshina, 
Tomorrow, any time between 10:00 a.m. to 4:00
p.m., these computers will be available for the
installation. 
Thank you,
Lori Bullis
 Add Attachment
Shina Oladiti Apr 05, 2018 01:49 PM 
****This is an outgoing email****
Hi Lori,

I need some additional information regarding
service request #67111

Description:  Install Acrobat Pro DC(Serialized
desktop) W#20141153[Edit Inv] and W#20141154[Edit Inv] ILL stdnt
station HL117 (order10461)

We would like to know when it will be convenient
for you to have us come in to work with you on
this task.

Regards,

Adeshina
 Add Attachment
Public
Tricia Flaherty Apr 05, 2018 12:52 PM 
This will go on two station is HL117 W#20141153[Edit Inv] and 
W#20141154; contact for both is Lori Bullis
 Add Attachment
Tricia Flaherty Apr 05, 2018 12:51 PM 
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe 
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MA
C

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
  Add Attachment
Add Attachment