Service Request Ticket - # 67112

Service Request Information

CONTACT Name Thew, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2018 12:58 PM
Department Deaf Studies and Professional Studies Phone 89341
Location Email thewd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141302[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PX15BF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2014004298; IBM SPSS Statisitics v23 standard Campus Edition from Student Tech Campus site license(renews annually in July); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018 - shared license with desktop W#20150250;

Wired NIC 98:5A:EB:D2:65:21


Wireless NIC B8:09:8A:DC:19:0D


Bluetooth NIC B8:09:8A:DC:19:0E


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Apr 06, 2018 04:00 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 06, 2018 04:00 PM
Done!
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Shina Oladiti Apr 06, 2018 11:36 AM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Apr 06, 2018 11:35 AM
Status changed from (3) Order in Process to (1) Pending
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Shina Oladiti Apr 06, 2018 11:35 AM
Status changed from (1) Pending to (3) Order in Process
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Shina Oladiti Apr 06, 2018 11:35 AM
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Apr 05, 2018 03:48 PM
****This is an email****
I can go to my office late Friday afternoon
(tomorrow) around 2:30PM.  How long does this
procedure normally take?  

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Shina Oladiti Apr 05, 2018 01:49 PM
****This is an outgoing email****
Hi Denise,

I need some additional information regarding
service request #67112

Description: Install Acrobat Pro DC( Serialized
desktop) on W#20141302[Edit Inv] iMac and laptop W#20150250[Edit Inv]
for Denise (order#10412)

We would like to know when it will be convenient
for you to have us come in to work with you on
this task.

Regards,

Adeshina
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Tricia Flaherty Apr 05, 2018 12:58 PM
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe 
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MA
C

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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Tricia Flaherty Apr 05, 2018 12:58 PM
she may have moved Rooms?  Inventory says RWEC134 but 
online directory lists RWEC139; This is for install on both 
her desktop iMac W#20141302[Edit Inv] & her MAcbook Air laptop 
W#20150250[Edit Inv] as serialized desktop
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