Service Request Ticket

Service Request Information

CONTACT	Name	Scott, Karen	Date	Apr 06, 2018 03:50 PM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130560 (opens in a new window)	Bldg/Room	BELL 313
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334CDV30	Location	Division laptop
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0092993
	Wired NIC	68:5B:35:B2:86:4E
	Wireless NIC	60:03:08:EB:D9:80
	Bluetooth NIC	60:03:08:EB:D9:81

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Apr 11, 2018 08:23 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Apr 11, 2018 08:14 AM	**This is an outgoing email** Hi Karen, I need some additional information regarding service request #67124 Description: laptop madness When are you available for us to return your laptop?	Add Attachment Public
Bradley Karkanen	Apr 10, 2018 02:41 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Apr 10, 2018 02:41 PM	Ready to deliver	Add Attachment
Bradley Karkanen	Apr 09, 2018 09:04 AM	Office is activated. Running an OS X update now.	Add Attachment
Bradley Karkanen	Apr 09, 2018 08:25 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Apr 09, 2018 08:25 AM	Its on the stand up desk. I'm working on it	Add Attachment
Kyle Arthenayake	Apr 06, 2018 03:53 PM	Laptop is in the IN BOX, needed by end of next week	Add Attachment
Kyle Arthenayake	Apr 06, 2018 03:53 PM	make sure all programs on the computer are activated, Ken Kirby did not leave clear instructions of which program was needing to be activated	Add Attachment
Kyle Arthenayake	Apr 06, 2018 03:50 PM	We have a laptop that needs to have the program(s) activated. There is no real rush, as it’s one that is loaned out to faculty members, but it does need attention in the somewhat near future.	Add Attachment