Service Request Ticket - # 67125

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2018 04:06 PM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110826[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B009396 Location PDR

Model ColorQube 8870 Hostname rescomplab.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.116.57 Metered Code: 8284 RMA for XFL025466 RMA for XFL148980 RMA for T4B003901 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:86:9B:C8

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Apr 09, 2018 11:41 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Apr 09, 2018 11:41 AM 
Had to swap IP's, Delete port off the server and 
re-add. Problem is fixed.
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Shandelle Plasker Apr 06, 2018 04:59 PM 
The printer is freezing after it prints the 
config page.

Called Xerox who had me do some things. It only 
does this when it is plugged into the network. 
They had me upload new driver and reboot 
server. This did not fix the issue. Next, I 
need to change IP address with Paul. If that 
does not work I am calling Xerox back. 
Ref#22298324
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Kyle Arthenayake Apr 06, 2018 04:06 PM 
The printer is freezing on "processing job" and
will not move on from that message. We have tried
restarting a few times but it always gets stuck on
that screen.
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Kyle Arthenayake Apr 06, 2018 04:06 PM 
The printer over here in rescomp is not working
even after we have restarted it a few times.

Could you send someone down to take a look at it
when they have a chance?
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