Service Request Ticket - # 67145

Service Request Ticket - # 67145

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Service Request Information

CONTACT	Name	Finch, Rhys	Date	Apr 10, 2018 04:54 PM
	Department	Student Media	Phone	89697
	Location		Email	finchr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20110584 (opens in a new window)	Bldg/Room	TERRY 109
	Service Tag		Description	Apple iPad 2 with Wi-Fi 16GB - Black #MC769LL/A
	Serial No.	DLXH7ELBDFHW	Location	Student Media Office Staff
	CPU	1GHz dual-core Apple A5
	OS	Unknown	Software	shipped with iOS 5.0
	Bluetooth NIC	FC:25:3F:BB:AB:5D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Apr 19, 2018 01:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Apr 18, 2018 09:00 AM	**This is an outgoing email** Hi Rhys, I need some additional information regarding service request #67145 Description: iPad activation lock We got both the iPads unlocked. Do you need anything special setup on them? If not they are ready to be returned.	Add Attachment Public
Bradley Karkanen	Apr 18, 2018 09:00 AM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Bradley Karkanen	Apr 18, 2018 08:59 AM	Both iPads are unlocked and added to Jamf. I pushed the Background.	Add Attachment
Bradley Karkanen	Apr 18, 2018 08:59 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Apr 13, 2018 03:20 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Apr 13, 2018 03:20 PM	100507980088 - Western Oregon University	Add Attachment
Megan Thibeault	Apr 13, 2018 03:14 PM	Called Apple, filled out info and sent form into them	Add Attachment
Bradley Karkanen	Apr 13, 2018 02:32 PM	Task reassigned to Megan Eichler.	Add Attachment
Bradley Karkanen	Apr 13, 2018 02:32 PM	Both iPads have been restored multiple times and added to DEP. We need to contact Apple now.	Add Attachment
Peter Puettmann	Apr 11, 2018 11:29 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Apr 11, 2018 11:29 AM	i done did the pick up	Add Attachment
Bradley Karkanen	Apr 11, 2018 10:57 AM	Task reassigned to Peter Puettmann.	Add Attachment
Bradley Karkanen	Apr 11, 2018 10:57 AM	*This is an email* Hi Bradley, I'll keep Terry House open all day. I'm here until about 1 p.m., but can leave them on the conference table in our main room when I head out to my meetings. Thanks! Rhys Finch He/Him/His Student Media Adviser \| Student Engagement Western Oregon University Office: (503) 838-9697 \| Cell: (210) 639-3405 finchr@mail.wou.edu	Add Attachment
Bradley Karkanen	Apr 11, 2018 08:10 AM	**This is an outgoing email** Hi Rhys, I need some additional information regarding service request #67145 Description: 4/10 When are you available for us to pick the iPads up?	Add Attachment Public
Megan Thibeault	Apr 11, 2018 07:38 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Apr 10, 2018 04:54 PM	**This is an email** Good afternoon, Student Media has a couple of iPads (20110584 & 20110586) that have an activation lock on them and there is not information in the office corresponding to these accounts. Is there a way we could get these iPads reset so that the students can utilize them? Many thanks!	Add Attachment