Service Request Ticket - # 67160

Service Request Information

CONTACT Name Boggs, Ellie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 11, 2018 01:29 PM
Department President’s Office Phone 89294
Location Email boggse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150695[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BN56JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BN56JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 18:66:DA:14:3B:E7

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Apr 11, 2018 04:34 PM 
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Apr 11, 2018 04:34 PM 
Adobe CCE, Done.
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Yumin Chen Apr 11, 2018 03:05 PM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Apr 11, 2018 01:29 PM 
Ellie needs adobe acrobat put on her machine, it 
didn't get restored after it was re imaged form 
the ransomware
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