Service Request Ticket

Service Request Information

CONTACT	Name	Hsieh, Bau Hwa	Date	Apr 13, 2018 08:33 AM
	Department	Social Science	Phone	88853
	Location		Email	hsiehb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100664 (opens in a new window)	Bldg/Room	BELL 224
	Service Tag		Description	Apple MacBook Pro with Apple Protection Plan
	Serial No.	C17FD7LGDH2G	Location	Bau Hwa Hsieh(NOT HERS - REPLACED CJ W#20060228)
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0079025
	Wired NIC	10:9A:DD:6B:72:74
	Wireless NIC	E0:F8:47:33:94:84
	Bluetooth NIC	E0:F8:47:33:94:85

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Apr 16, 2018 11:12 AM	picked up	Add Attachment
John Rushing	Apr 13, 2018 08:36 AM	Computer is in Outbox in ITC 008 and is ready for pickup.	Add Attachment
John Rushing	Apr 13, 2018 08:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 13, 2018 08:33 AM	I updated the OS and Browsers.	Add Attachment
John Rushing	Apr 13, 2018 08:33 AM	Added the Computer to JAMF.	Add Attachment
John Rushing	Apr 13, 2018 08:33 AM	She dropped the computer off to have us update the OS and browsers.	Add Attachment