Service Request Ticket - # 67179

Service Request Information

CONTACT Name Freedman, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2018 09:00 AM
Department The Research Institute Phone 89280
Location Email freedmanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130035[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F56V7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;

Wired NIC B8:CA:3A:A2:E3:8C

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Apr 13, 2018 12:04 PM 
Status changed from (2) Scheduled to (5) Completed
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Brighton Bohnenkamp Apr 13, 2018 11:50 AM 
Status changed from (5) Completed to (2) Scheduled
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Brighton Bohnenkamp Apr 13, 2018 11:50 AM 
Needs printers added
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Erika Enriquez Apr 13, 2018 09:37 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Apr 13, 2018 09:37 AM 
Easy
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Erika Enriquez Apr 13, 2018 09:15 AM 
Task reassigned to Erika Enriquez.
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Natalie Plasker Apr 13, 2018 09:00 AM 
 Trying to set up dual monitors. Now that they are
connected they both turn on, but when she is
trying to set up screen 1 and screen 2 the second
monitor it not detected.
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