Service Request Ticket - # 67186

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2018 12:12 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20110754[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description ASUS Eee Pad Transormer Prime TF201 Tablet, 32GB
Serial No. C5OKAS020221 Location PDR

CPU NVIDIA® Tegra¿ 2 1.0GHz dual-core CPU


OS Unknown Software Android 3.2 Honeycomb (1) (Android¿ 4.0 Ice Cream Sandwich upgradable), bundled with:ASUS launcher, @Vibe Music, ASUS WebStorage, MyLibrary, MyNet, MyCloud, File manager,

Wireless NIC 10:BF:48:18:83:0C


Bluetooth NIC 10:BF:48:19:58:BD

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Apr 20, 2018 04:18 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Bradley Karkanen Apr 20, 2018 04:18 PM 
***This is an email*** 
OK, thanks for letting me know. 
Lori, we can delete this ASUS from Alma. I'm letting the 
instructor know
Janeanne
 Add Attachment
Bradley Karkanen Apr 20, 2018 03:27 PM 
****This is an outgoing email****
Hi Janeanne,

I need some additional information regarding service 
request #67186

Description: WOU #20110754[Edit Inv] and #20110770[Edit Inv]

I have been trying to fix W20110754 for a few days now and 
nothing has worked. Someone tried to flash custom 
firmware to it and messed it up in the process. I've done 
everything possible for it. It is permanently bricked.
 Add Attachment
Public
Gino Salazar Apr 13, 2018 03:08 PM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Gino Salazar Apr 13, 2018 03:08 PM 
Bradley is going to try to fix the 20110754[Edit Inv] one. The other one is fine.
 Add Attachment
Erika Enriquez Apr 13, 2018 02:11 PM 
on erika's desk
 Add Attachment
Kyle Arthenayake Apr 13, 2018 12:12 PM 
These two items are Asus tablets that Computer
Science students use for developing apps. The
student who recently had them checked out reported
similar problems. Below is the image of the screen
that presents on 20110754[Edit Inv] when I restarted it.  
I'm not able to recreate the problem on 20110770[Edit Inv],
but the student reported getting "penguins and
coding." Could you please try to reset them both? 

They are on my desk in HL 117C, one in a bag and
one in a box. I'll be leaving for a bit  but if
I'm not here when you arrive, you have my
permission to take them. 

If possible, I'd like to return them to the
students by early next week. 

Thanks for your help!
Janeanne
 Add Attachment