Service Request Ticket

Service Request Information

CONTACT	Name	Kaye Hays, Susan	Date	Apr 13, 2018 01:32 PM
	Department	Registrar’s Office	Phone	88184
	Location		Email	hayss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130625 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7HNVWZ1	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	7hnvwz1	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from P0093568; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 AUG2015; Adobe CC2015 TRANSFERRED AUG2015 SR57922 LICENSE SUBSCRIPTION CANCELED MAY2016- deserialize Adobe CC2015 then reinstall Acorbat DC
	Wired NIC	EC:F4:BB:11:3F:20
	Wireless NIC	AC:7B:A1:8E:55:DF
	Bluetooth NIC	AC:7B:A1:8E:55:E3

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Apr 16, 2018 08:44 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Apr 16, 2018 08:44 AM	Done!	Add Attachment
Megan Thibeault	Apr 16, 2018 08:10 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Apr 13, 2018 01:32 PM	Firefox ESR	Add Attachment
Kyle Arthenayake	Apr 13, 2018 01:32 PM	Recently when I went to use our office laptop for a meeting, I opened banner through the portal and the system requested Java to be updated. When Java got done going through the steps to update, it said successfully update complete (or something to that effect). I would close out and try opening banner again, through the portal, the system was requesting to update Java again. It did this numerous times. Can a support technician come update the laptop? Thank you for your time and assistance,	Add Attachment