Service Request Ticket - # 67188

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2018 02:32 PM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150664[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RMDJB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RMDJB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67188; PL SQL Developer VISA20170076128;

Wired NIC 18:66:DA:13:CE:8C


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Apr 13, 2018 03:23 PM
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Apr 13, 2018 03:23 PM
It's all installed. She didn't have Admin rights so I gave them 
back to her.
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Megan Thibeault Apr 13, 2018 03:05 PM
Task reassigned to Bradley Karkanen.
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Tricia Flaherty Apr 13, 2018 02:32 PM
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MAC

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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