Service Request Ticket - # 67189

Service Request Information

CONTACT Name Alexander, Joel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2018 04:13 PM
Department Behavioral Sciences Division Phone 88355
Location Email alexanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150261[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 7YMGH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 7YMGH72 Location Going to PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC F8:CA:B8:48:B9:01


Wireless NIC 80:00:0B:D4:44:50


Bluetooth NIC 80:00:0B:D4:44:54

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Erika Enriquez Apr 17, 2018 03:49 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Apr 17, 2018 03:49 PM 
picked up
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Erika Enriquez Apr 17, 2018 03:04 PM 
Task reassigned to Service Request Desk.
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Erika Enriquez Apr 17, 2018 03:03 PM 
left vm
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Megan Thibeault Apr 17, 2018 02:01 PM 
Task reassigned to UCS Tech.
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Megan Thibeault Apr 17, 2018 02:01 PM 
Please contact user
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Megan Thibeault Apr 17, 2018 01:58 PM 
in the out box
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Shina Oladiti Apr 17, 2018 01:48 PM 
Ready for delivery.
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Shina Oladiti Apr 16, 2018 08:16 AM 
Imaging completed! Working on the rest of the updates.
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Megan Thibeault Apr 13, 2018 04:22 PM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Apr 13, 2018 04:22 PM 
Can you look into this and start imaging it if needed prior to 
the end of the day?
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Kyle Arthenayake Apr 13, 2018 04:13 PM 
Laptop is in the IN BOX

Needs it by end of the day monday
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Kyle Arthenayake Apr 13, 2018 04:13 PM 
Computer is having a hard time starting up. Got
the computer to start up when charging. However,
it would pop up with a blue screen saying it would
need to restart. It continued in that cycle.
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