Service Request Ticket

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Service Request Information

CONTACT	Name	Laine, Maria	Date	Apr 17, 2018 11:46 AM
	Department	Education & Leadership	Phone	89289
	Location		Email	lainem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150412 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L6DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:42:65:8D
	Wireless NIC	A4:F1:E8:D5:E3:9C
	Bluetooth NIC	A4:F1:E8:D5:E3:9D

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kyle Arthenayake	May 03, 2018 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	May 02, 2018 09:48 AM	returned 5/2	Add Attachment
Kyle Arthenayake	May 02, 2018 07:58 AM	Left VM April 30th	Add Attachment
Megan Thibeault	May 02, 2018 07:51 AM	???	Add Attachment
Megan Thibeault	Apr 30, 2018 07:40 AM	Please follow up on this	Add Attachment
Megan Thibeault	Apr 23, 2018 11:49 AM	follow up on this please	Add Attachment
Erika Enriquez	Apr 17, 2018 02:15 PM	4/19 return	Add Attachment
Erika Enriquez	Apr 17, 2018 02:15 PM	20110788 charger	Add Attachment
Megan Thibeault	Apr 17, 2018 01:32 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Apr 17, 2018 01:32 PM	Call the user and have her come pick up a loaner	Add Attachment
Shina Oladiti	Apr 17, 2018 12:10 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Erika Enriquez	Apr 17, 2018 11:47 AM	Please create a loaner sheet for this forgetful soul	Add Attachment
Erika Enriquez	Apr 17, 2018 11:46 AM	**This is an email** It would be great if you can deliver it and I could bring it back at about 5:30 today when I leave or Thursday morning. Thank you, Maria In in RWEC 162	Add Attachment
Erika Enriquez	Apr 17, 2018 11:46 AM	**This is an email** Hello UCS Service desk, I have once again managed to leave my laptop charging cord at home and I am hoping to borrow one. My computer number is 20150412 Any chances I can borrow one? Thank you, Maria	Add Attachment