Service Request Ticket - # 67221

Service Request Information

CONTACT Name Freedman, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2018 12:11 PM
Department The Research Institute Phone 89280
Location Email freedmanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130035[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F56V7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APR2018 SR#67221;

Wired NIC B8:CA:3A:A2:E3:8C


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Apr 18, 2018 03:59 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 18, 2018 03:59 PM
Installed!
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Shina Oladiti Apr 18, 2018 08:08 AM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Apr 18, 2018 08:07 AM
****This is an email****
Hi Adeshina,
Wednesday or Friday afternoon is when someone will
 be in my office. Otherwise, you can get Nancy
Ganson to open my office for you anytime this week.
Thanks,
Cheri
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Shina Oladiti Apr 17, 2018 01:41 PM
****This is an outgoing email****
Hi Cheri,

I need some additional information regarding
service request #67221

Description:  Install Acrobat Pro DC( Serialized
desktop) PC desktop W#20130035[Edit Inv] TODD210 Student
Wrker station(order#10478)

We are wondering when is a good time to come in
for the installation.

Regards,
Adeshina
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Public
Tricia Flaherty Apr 17, 2018 12:11 PM
FOR INSTALL OF ADOBE ACROBAT PRO 
DC--
"serialized" installer instructions:
Transfer the new folder at: 
T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_
WIN
or for MAC:
T:\Adobe 
CCE\CCEPackages\CC2015_5JULY16\AcrobatProDC_MA
C

to computer Desktop and run the setup.exe file in
the enclosed Build folder.  
This should install Acrobat Pro DC and
automatically "serialize" the program.  When done
launch Adobe to make sure it was successful then
delete installer folder from Desktop of computer

Please let the end user know that they do not need
to sign in to use the software even though it may
prompt for login it is not affecting the usage, it
just would be access to cloud storage component of
Acrobat that we do not use.   Also demonstrate the
Tools Tab as the new version has users confused
and not knowing where to find functions like
combining documents or editing documents etc. 
There is also links to great tutorials from within
the app on how to use this new version.  You might
point those out so that if they have some
questions about usage they can self service those
before calling  a tech.
https://helpx.adobe.com/acrobat.html  look at the
"Do More with Acrobat DC" list under the Home TAB
and also point out the Tools tab.
another great tutorial video:
https://helpx.adobe.com/acrobat/how-to/what-is-
acrobat-dc.html
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