Service Request Ticket - # 67227

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2018 04:44 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160534[Edit Inv] (opens in a new window) Bldg/Room NS 204
Service Tag HB4YMD2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HB4YMD2 Location Smart Classroom Instructor's Station

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D2:BD:D7


TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Apr 18, 2018 09:10 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Apr 18, 2018 09:10 AM
Done!
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Megan Thibeault Apr 18, 2018 07:53 AM
Task reassigned to Adeshina Oladiti.
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Erika Enriquez Apr 17, 2018 04:44 PM
****This is an email****
Hi,

I've found another software problem on the same
computer (WOU #20160534).

It is the STELLA 9.1.3 program. When I try to open
it, I get a message box that says "Please enter
your name, organization & software registration
number. This information will appear briefly on
your screen each time you launch the STELLA
software. Configure my settings so stocks can go
negative and flows are biflows. Recommended for
advanced users only".

I think to get it to run, we will need UCS to add
the software registration number directly-- if I
do it on my account, I'm not sure that it will
allow other users to open it.

There is no class in the room tomorrow (Wed 4/18),
but there is class in there all day Thursday. We
need to have this issue fixed by the end of this
week, as it is vital to classes next week -- the
instructor needs to be able to demo the program
from the front of the room before students open it
at all of their stations.


Thanks-
Piper
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