Service Request Ticket - # 67242

Service Request Ticket - # 67242

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Service Request Information

CONTACT	Name	Nail, Ike	Date	Apr 19, 2018 01:14 PM
	Department	Creative Arts/Music	Phone	88341
	Location		Email	naili@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170821 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple MacBook Pro 15in 2.8GHzQuad i7, SpcGry #MPTR
	Serial No.	C02WF101HTD5	Location	parts pile
	CPU	Intel Core i7(2.8GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006552;
	Wireless NIC	8C:85:90:CF:EC:51
	Bluetooth NIC	8C:85:90:D2:2C:5A

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Megan Thibeault	May 02, 2018 07:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	May 02, 2018 07:59 AM	Bradley picked up the iMac the other day. It is now by Trica's desk.	Add Attachment
Shina Oladiti	Apr 24, 2018 01:26 PM	Send him an email to check when to come in to pivl up the iMac.	Add Attachment
Shina Oladiti	Apr 20, 2018 04:58 PM	Setup done and everything is working fine. I am transferring his files from the old to H-Drive. I will check with him on Monday.	Add Attachment
Brighton Bohnenkamp	Apr 20, 2018 03:18 PM	call before going	Add Attachment
Shina Oladiti	Apr 20, 2018 12:28 PM	Laptop is back on the inventory counter.	Add Attachment
Shina Oladiti	Apr 20, 2018 11:50 AM	Adashina, I am here today until 4. Come any time. The sooner the better. Ike	Add Attachment
Shina Oladiti	Apr 20, 2018 10:23 AM	**This is an outgoing email** Hi Ike, I need some additional information regarding service request #67242 Description: GFA SETUP: MacBook Pro 15in (replaces desktop iMac W#20161074) Smith 102A for Ike Nail (order10449) We are checking to know when you will have us come in for the setup of this new equipment. Please, get back to us with time and date that is most convenient for you to have us come in. Regards, Adeshina	Add Attachment Public
Shina Oladiti	Apr 20, 2018 10:22 AM	Prepped and ready for delivery. It is been added to Jamf.	Add Attachment
Erika Enriquez	Apr 20, 2018 09:18 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Apr 20, 2018 09:17 AM	Task reassigned to Erika Enriquez.	Add Attachment
Tricia Flaherty	Apr 19, 2018 01:19 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 19, 2018 01:14 PM	He wants to switch from the desktop W#20161074 to a laptop with monitor etc. so we are doing a laptop setup W#20170821 Apple MAcbook Pro 15inch, Dell U2417H monitor W#20170831 ; Please bring back the iMac W#20161074 to Tricia for redistribution, need keyboard, mouse and power cable etc. The laptop Monitor etc will be on the Inventory Counter in ITC008 with GFA setup form	Add Attachment