Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 23, 2018 10:57 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150433 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	256HFB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	256HFB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:02:E9:00

TECHS	Submitted by	Gino Salazar	Contact	gsalazar15@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	May 11, 2018 10:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	May 11, 2018 09:59 AM	Delivered and everything is working.	Add Attachment
Peter Puettmann	May 10, 2018 04:48 PM	Task reassigned to Erika Enriquez.	Add Attachment
Peter Puettmann	May 10, 2018 04:27 PM	running updates.	Add Attachment
Megan Thibeault	May 10, 2018 10:37 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	May 10, 2018 10:37 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	May 10, 2018 10:37 AM	This needs to get back into the classroom	Add Attachment
Bradley Karkanen	Apr 26, 2018 02:01 PM	Booted it and it seems to be working I've had it running Prime95	Add Attachment
Bradley Karkanen	Apr 24, 2018 02:33 PM	Machine was swapped its on the stand up desk	Add Attachment
Gino Salazar	Apr 23, 2018 11:01 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Gino Salazar	Apr 23, 2018 10:57 AM	Contact Info:	Add Attachment Public
Gino Salazar	Apr 23, 2018 10:57 AM	The pc in rwec 102 was getting a yellow blinking light on the power button and would not turn on.	Add Attachment