Service Request Ticket - # 67271

Service Request Information

CONTACT Name Olalde, Rosita   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2018 11:45 AM
Department Advancement & Foundation Phone 8-8281
Location Email olalder@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110870[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2G825V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2G825V1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:32:7E


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Jul 27, 2018 11:13 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jul 27, 2018 11:13 AM
Done!
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Emma Feldman Jul 27, 2018 10:59 AM
Status changed from (5) Completed to (1) Pending
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Emma Feldman Jul 27, 2018 10:59 AM
One of the monitors is not displaying anything on
the screen, tried to turn it off/on but nothing is
coming up.
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Shina Oladiti Jun 20, 2018 03:38 PM
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jun 20, 2018 02:42 PM
Picked up the loaner desktop. C:
WOU#20130704(Loaner) and M: WOU#20110986[Edit Inv].
Inventory is updated accordingly.
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Shina Oladiti Jun 20, 2018 01:07 PM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Jun 15, 2018 11:51 AM
Left VM.
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Shina Oladiti Jun 11, 2018 10:09 AM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jun 11, 2018 10:06 AM
****This is an email****
Hi Adeshina, 

Thank you for getting this set up. The loaner
computer that was in room 107 was moved to room
104 on Friday. Can you update that change in your
records and also replace the loaner with a
permanent computer? After 12pm today or anytime on
Tuesday would work be a good time for
installation. Just let me know when you plan to
come by. We will make sure we have saved all of
the files to the H: drive. 

Thank you for all of your help!

Best,
Rosita
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Shina Oladiti Jun 08, 2018 02:04 PM
Task reassigned to UCS Tech.
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Shina Oladiti Jun 08, 2018 02:04 PM
Sent email for availability.
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Shina Oladiti Jun 08, 2018 02:01 PM
**********************
Update in AD
**********************
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Shina Oladiti Jun 08, 2018 02:01 PM
Ready for delivery. It is back on the inventory
counter. 
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Shina Oladiti Jun 08, 2018 12:07 PM
Prepped, running windows update presently.
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Reggie Johnson Jun 07, 2018 12:16 PM
image in progress
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Tricia Flaherty May 30, 2018 11:32 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty May 30, 2018 11:22 AM
Contact changed from Kaylee Debolt to Rosita Olalde.
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Tricia Flaherty May 30, 2018 11:22 AM
Contact changed from Kaylee Debolt to Rosita Olalde.
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Tricia Flaherty May 30, 2018 11:22 AM
Contact changed from Kaylee Debolt to Rosita Olalde.
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Tricia Flaherty May 30, 2018 11:22 AM
Talked with Cara and we got this all straightened out I have assigned new CPU W#20160982[Edit Inv] and monitor W#20161040[Edit Inv] 
for Donor Relations Student Station in COT107.  Cara asked that we use Rosita Olade as the contact for access to the 
room.  Please make Cara Groshong an admin on the station.  The equipment and GFA Setup form are on the Inventory 
counter in ITC008
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Shina Oladiti May 25, 2018 08:13 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti May 23, 2018 05:07 PM
Went in to get the WOU# of the equipment and each
room and The once that was transferred to another
room.

C: WOU#20160973[Edit Inv] M: WOU#20161031[Edit Inv] M: WOU#20130936[Edit Inv]
are transferred to COT219

C: WOU#20130704[Edit Inv] (Loaner) M:WOU#20110986[Edit Inv] are in
COT107. Inventory are updated accordingly. 
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Shina Oladiti May 23, 2018 01:57 PM
Task reassigned to Adeshina Oladiti.
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Brighton Bohnenkamp May 21, 2018 12:14 PM
Priority changed from (3) Priority to (2) High Priority.
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Brighton Bohnenkamp May 21, 2018 12:14 PM
Priority changed from (3) Priority to (2) High Priority.
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Brighton Bohnenkamp May 21, 2018 12:14 PM
Office is unlocked to have picked up (cottage 107)
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Shina Oladiti May 18, 2018 02:05 PM
I went in to pick up the loaner the door was
locked so i talked to Erin if she could open the
door for me. She did but she was said there is a
need for them to have a station in that room.
Saying that Kaylee is new and she probably do not
know if there is need for the station to be in there.
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Megan Thibeault May 18, 2018 08:10 AM
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty May 17, 2018 09:40 AM
do we still need to pick up older station?
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Tricia Flaherty May 17, 2018 09:40 AM
Task reassigned to Megan Eichler.
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Tricia Flaherty May 17, 2018 09:40 AM
Did not want the replacement we will be picking up older 
W#20110870[Edit Inv]  or loaner and taking away
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Shina Oladiti May 14, 2018 09:01 AM
Sent an email to reschedule for another day.
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Shina Oladiti May 11, 2018 03:39 PM
Called to follow if Kaylee has moved to new office
but no response. Left a VM.
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Shina Oladiti May 10, 2018 01:20 PM
Task reassigned to Adeshina Oladiti.
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Yumin Chen May 09, 2018 04:57 PM
Task reassigned to UCS Tech.
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Yumin Chen May 03, 2018 10:44 AM
Deliver Time: 5/11 Friday noon-4pm
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Yumin Chen May 03, 2018 08:12 AM
Wait until Kaylee move to new office.
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Yumin Chen May 02, 2018 03:54 PM
****This is an outgoing email****
Hi Kaylee,

I need some additional information regarding 
service request #67271

Description: GFA SETUP: OptiPlex 7040SFF 
W#20160974[Edit Inv] & monitor W#20171032[Edit Inv] replacing 
W#20110870[Edit Inv] for Student Station COT107

The computer is ready to deliver, what time is 
good for us to come to deliver?

Thanks!
UCS
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Public
Yumin Chen May 02, 2018 03:50 PM
CPU back to inventory counter.
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Yumin Chen May 02, 2018 03:49 PM
Setup done.
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Yumin Chen May 02, 2018 03:24 PM
Task reassigned to Yumin Chen.
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Yumin Chen Apr 25, 2018 03:29 PM
Imaging on the counter.
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Tricia Flaherty Apr 25, 2018 11:57 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Apr 25, 2018 11:46 AM
This is on inventory counter with GFA Setup form 
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Tricia Flaherty Apr 25, 2018 11:45 AM
 W#20160974[Edit Inv] & monitor W#20171032[Edit Inv] replacing 
W#20110870[Edit Inv] for Student Station COT107
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