Service Request Ticket - # 67290

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2018 10:00 AM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170845[Edit Inv] (opens in a new window) Bldg/Room ITC 001
Service Tag JKQHJM2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. JKQHJM2 Location PDR room it has a bad battery

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC D8:9E:F3:FE:35:12


Wireless NIC 00:21:6A:F6:65:67


Bluetooth NIC 00:21:6A:F6:65:6B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar May 02, 2018 10:03 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar May 02, 2018 10:03 AM 
Forgot to add that I spoke to Trisha Guy and she said the person 
doesn't have an email yet. Apart from that its all good to go.
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Gino Salazar Apr 30, 2018 12:14 PM 
It's been setup! User wasn't there so I could get her username (To 
add her into the admin group) but I will go back a little later today!
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Megan Thibeault Apr 30, 2018 09:40 AM 
Task reassigned to Giovanni Salazar.
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Tricia Flaherty Apr 27, 2018 10:00 AM 
all equipment is on Inventory counter in ITC008 with new 
Equip Setup form
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Tricia Flaherty Apr 27, 2018 10:00 AM 
This is for a new employee in SHC that Start date is April 
30th, 2018 .  Jacqlyn Vasquez (new employee)
 at MA station in SHCC, contact is Trisha Guy.  If this can 
be done today or Early Monday that would be best.  
Equipment to deliver and Setup up:
laptop W#20170845[Edit Inv], dock W#20170241[Edit Inv], Dymo label 
printer W#20170849(USB), and Brother Scanner(USB) 
W#20170846[Edit Inv] 
This will need to be set up for use with Medicat, see 
Trisha Guy for details.
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