Service Request Ticket - # 67294

Service Request Information

CONTACT Name Gong, Xiaopeng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2018 11:20 AM
Department Education & Leadership Phone 89251
Location Email gongx@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170841[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag 4WQHJM2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4WQHJM2 Location Sunny Gong, secondary laptop

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC D8:9E:F3:FE:06:D1


Wireless NIC 00:21:6A:F6:7A:3E


Bluetooth NIC 00:21:6A:F6:7A:42

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jul 30, 2018 02:20 PM 
Status changed from (2) Scheduled to (5) Completed
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Yumin Chen Jul 30, 2018 02:16 PM 
Delivered, Software Inventory Updated
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Megan Thibeault Jul 30, 2018 07:48 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Jul 30, 2018 07:45 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Jul 30, 2018 07:45 AM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Jul 27, 2018 03:38 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jul 27, 2018 03:37 PM 
Hello!

I will be in my office Monday afternoon (1-3:30
pm). Please let me know if that is a good time for
setup.

Thanks,
Xiaopeng
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Shina Oladiti Jul 27, 2018 12:40 PM 
Sent email for availability.
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John Rushing Jul 26, 2018 04:57 PM 
Task reassigned to Adeshina Oladiti.
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John Rushing Jul 26, 2018 04:56 PM 
SAS has been installed and the new license has 
been applied.
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John Rushing Jul 11, 2018 04:29 PM 
Remark needs unregistered from old system prior 
to installing new version.

https://remarksoftware.com/wp-
content/uploads/2015/07/Remark-Office-OMR-2014-
User-Guide.pdf
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John Rushing Jul 11, 2018 03:38 PM 
MPlus Base single user v7.2 installed
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John Rushing Jul 11, 2018 03:17 PM 
HLM needs unregistered from old system prior to 
installation on new computer.
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John Rushing Jul 11, 2018 03:12 PM 
Snagit installed
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John Rushing Jul 11, 2018 09:51 AM 
SPSS and AMOS are installed.
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Tricia Flaherty Jul 10, 2018 03:55 PM 
Task reassigned to John Rushing.
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Tricia Flaherty Jul 10, 2018 03:55 PM 
John This is the laptop that I need your help getting SAS 
and possibly SPSS loaded on to.  I keep forgetting to move 
it to your list and get it handed off.  It is currently at my 
desk
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Tricia Flaherty May 01, 2018 02:00 PM 
software needing to be transferred: 
BASE SAS for WIN v.9.4  P0094339;
HLM for Windows, single user ver.7 from 
VISA2014004155;
MPlus Base single user v7.2 from VISA2014004154,
Remark Office OMR 2014 from VISA2014004159, 
Snagit Acad. Electronic Ver.WIN 12.2.2/MAC 3.2.3 from 
VISA2014004274
SPSS and Amos from Student Tech Campus 
license(renews yearly in July);
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Tricia Flaherty Apr 27, 2018 11:20 AM 
W#20170841[Edit Inv] is on Inventory counter in ITC008 with NEW 
Equip Setup form and Invoice.  It needs to have Software 
transferred to it for Sunny Gong
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