Service Request Ticket - # 67299

Service Request Information

CONTACT Name Hogate, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2018 11:45 AM
Department Facilities Services Phone 88952
Location Email hogatej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170842[Edit Inv] (opens in a new window) Bldg/Room PP 102
Service Tag 4FBSJM2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 4FBSJM2 Location Tim Brown, Lockshop

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; SMS client, VPN

Wired NIC D8:9E:F3:FE:08:AA


Wireless NIC 00:21:6A:F6:B5:26


Bluetooth NIC 00:21:6A:F6:B5:2A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti May 11, 2018 09:43 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti May 11, 2018 09:43 AM 
Delivered and checked the inventory.
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Shina Oladiti May 10, 2018 01:20 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti May 10, 2018 12:16 PM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti May 10, 2018 12:16 PM 
****This is an email****
Hi Adeshina;

Sorry I haven't gotten back to you sooner but if
you can come over early
in the am that would be better than in the pm.
However, if that doesn’t
work out please call before you come to make sure
I'm in the Key shop.
Thanks for your help


John Hogate CRL
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Shina Oladiti May 09, 2018 09:23 AM 
Alan brought back the laptop and i placed it on
the inventory counter.
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Shina Oladiti May 04, 2018 03:28 PM 
Alan, took this laptop home to finish up setting
up the client.
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Shina Oladiti May 02, 2018 02:56 PM 
****This is an outgoing email****
Hi John,

I need some additional information regarding
service request #67299

Description: NEW EQUIP SETUP: Deliver Latitude
5480 for Lockshop use PP102 by John
Hogate(order10379) 2nd contact Alan Phil

I am checking to know when you will be available
for us to come in for the delivery of the laptop.

Please, get back to us with date and time that is
more convenient for you.

Regards,
Adeshina
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Public
Shina Oladiti May 02, 2018 02:55 PM 
Task reassigned to UCS Tech.
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Shina Oladiti May 02, 2018 02:54 PM 
***********************
Update in AD.
***********************
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Shina Oladiti May 02, 2018 02:54 PM 
Prepped and ready for delivery. It is back on the
inventory counter.
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Tricia Flaherty Apr 27, 2018 11:45 AM 
laptop W#20170842[Edit Inv] will be on Inventory Counter in ITC008 
with SETUP Form and invoice.  Please contact Alan Phillips 
to discuss any additional software or configuration needs 
for this laptop.
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