Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Apr 27, 2018 12:04 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170843 (opens in a new window)	Bldg/Room	VAL 116
	Service Tag	7Y8TJM2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	7Y8TJM2	Location	Michael Komes,Keyshop Housing
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	D8:9E:F3:FE:08:C5
	Wireless NIC	00:21:6A:F6:B6:1B
	Bluetooth NIC	00:21:6A:F6:B6:1F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	May 10, 2018 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	May 10, 2018 12:22 PM	Delivered!	Add Attachment
Gino Salazar	May 10, 2018 10:08 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	May 09, 2018 09:26 AM	Left VM.	Add Attachment
Shina Oladiti	May 07, 2018 09:55 AM	**This is an outgoing email** Hi Ryan, I need some additional information regarding service request #67303 Description: NEW EQUIP SETUP: Deliver Latitude 5480 for Michael Komes, Housing keyshop Valsetz 130 (order10406) I am checking to know ehn you want us to come in for the delivery of the equipment. Please get back to us with time and date that is most convenient for you to have us come in. Regards, Adeshina	Add Attachment Public
Shina Oladiti	May 07, 2018 09:53 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	May 07, 2018 09:53 AM	Gave admin right to Ryan and Michael.	Add Attachment
Shina Oladiti	May 07, 2018 09:52 AM	*********************** Update in AD. ***********************	Add Attachment
Shina Oladiti	May 07, 2018 09:52 AM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Tricia Flaherty	Apr 27, 2018 12:04 PM	W#20170843 will be on Inventory Counter in ITC008 with New Equip form and Invoice. Use Ryan Jennings as contact and delivery contact for this setup for Michael Komes, Housing Keyshop Valsetz 130	Add Attachment