Service Request Ticket

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Service Request Information

CONTACT	Name	Dicken, Cynthia	Date	Apr 30, 2018 03:43 PM
	Department	Creative Arts/Music	Phone	88437
	Location		Email	dickenc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161089 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTK4THV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010857 APR2020 ORDER11737;
	Wireless NIC	DC:A9:04:84:61:0C
	Bluetooth NIC	DC:A9:04:8B:F8:B9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 14, 2018 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jun 14, 2018 10:17 AM	Adapter returned to RA 101 office.	Add Attachment
John Rushing	Jun 06, 2018 08:37 AM	Adapter does get hot when the charger is left in the adapter. Manufacture suggests using the second port for charging and only using the adapter to charge on as need basis but not to leave it plugged in. I have not seen it deplete a chage, continuing to test.	Add Attachment
Megan Thibeault	Jun 05, 2018 10:04 AM	Task reassigned to John Rushing.	Add Attachment
Yumin Chen	Jun 05, 2018 09:08 AM	Megan has the adapter	Add Attachment
Yumin Chen	May 31, 2018 08:45 AM	Testing Adapter	Add Attachment
Yumin Chen	May 25, 2018 11:37 AM	Adapter is on my desk.	Add Attachment
Yumin Chen	May 18, 2018 10:20 AM	Waiting for reply to schedule time get the adapter back.	Add Attachment
Yumin Chen	May 17, 2018 07:52 AM	***********email************* The adapter does the same thing every time: gets really hot, stops charging the computer and sucks the charge that is already in the computer out. I think it’s faulty. I haven’t been able to use it for long periods. This cycle happens after about 3 hours of use. Thank you! Cindy Dicken	Add Attachment
Yumin Chen	May 11, 2018 10:10 AM	**This is an outgoing email Hi Cindy, We were just following up with you regarding a service request that we have for you. (#67332) Description: 5/10 10am* Printer connected How is the adapter, is it still working? Thanks, Yumin Chen	Add Attachment Public
Yumin Chen	May 10, 2018 10:29 AM	The type-c usb/NIC adapter loss connection frequently. Testing...	Add Attachment
Yumin Chen	May 10, 2018 10:25 AM	Printers added.	Add Attachment
Yumin Chen	May 10, 2018 09:14 AM	Task reassigned to Yumin Chen.	Add Attachment
Erika Enriquez	May 10, 2018 09:11 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Erika Enriquez	May 10, 2018 09:11 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Erika Enriquez	May 10, 2018 09:10 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	May 10, 2018 09:10 AM	Mac was delivered yesterday, but needs the printer connected to it.	Add Attachment
Yumin Chen	May 09, 2018 02:55 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Yumin Chen	May 09, 2018 02:55 PM	Done.	Add Attachment
Yumin Chen	May 04, 2018 11:52 AM	New Macbook delivered. The old macbook W#20101423 is moving files to Cindy's personal drive on Pete's desk.	Add Attachment
Megan Thibeault	May 04, 2018 10:38 AM	Task reassigned to Yumin Chen.	Add Attachment
Bradley Karkanen	May 03, 2018 04:54 PM	I told her someone would be by at 10.	Add Attachment
Bradley Karkanen	May 03, 2018 04:54 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	May 03, 2018 04:54 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Bradley Karkanen	May 03, 2018 04:52 PM	*This is an email* Is tomorrow a possibility? I will be in for a few hours from around 9 to around 12. Please let me know. Thank you! Cindy Dicken Sent from my iPhone	Add Attachment
Bradley Karkanen	May 03, 2018 04:17 PM	On new equip counter.	Add Attachment
Bradley Karkanen	May 03, 2018 04:17 PM	**This is an outgoing email** Hi Cynthia, I need some additional information regarding service request #67332 Description: GFA SETUP: Apple MacBook Pro 13 laptop to replace W#20101401 to Cindy Dicken Smith 101 When are you available for us to deliver your new laptop?	Add Attachment Public
Bradley Karkanen	May 03, 2018 04:16 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	May 01, 2018 12:54 PM	Has been imaged doing updates now.	Add Attachment
Megan Thibeault	Apr 30, 2018 03:52 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Apr 30, 2018 03:52 PM	Please start imagining this!	Add Attachment
Tricia Flaherty	Apr 30, 2018 03:43 PM	The laptop W#20101401 is in ART Office and will remain with the Office Admin in ART but is now marked exempt from future replacement. Cindi has been using a UCS loaner laptop W#20101423 and that will be what you bring back to UCS. NEW laptop for Cindy Dicken, Art NTT is W#20161089. laptop and GFA setup form are on Inventory counter shelf in ITC008	Add Attachment