Service Request Ticket

Service Request Information

CONTACT	Name	Angland, Brian	Date	May 01, 2018 09:12 AM
	Department	Facilities Services	Phone
	Location		Email	anglandb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20150714 (opens in a new window)	Bldg/Room	PP 131
	Service Tag	DJ5WV72	Description	Dell Wyse 5030 PCoiP Zero Client 32MB (256Mb)FLASH
	Serial No.	DJ5WV72	Location	Brian Angland
	CPU	Unknown
	OS	Unknown	Software	Microsoft VDA subscription from P0101072, VMWare View Premier with Maint from P0101072
	Wired NIC	00:80:64:EE:FB:88

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 20, 2018 03:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 20, 2018 02:01 PM	done.	Add Attachment
Megan Thibeault	Jun 20, 2018 11:21 AM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	May 01, 2018 01:46 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shina Oladiti	May 01, 2018 01:46 PM	It is VDI station. So i showed him how to connect device to the copier, but he has to do it every time he logged in.	Add Attachment
Shina Oladiti	May 01, 2018 01:37 PM	Completed!	Add Attachment
Shina Oladiti	May 01, 2018 11:50 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Natalie Plasker	May 01, 2018 09:12 AM	Needs his computer connected to the printer. Cam in and didn't not have the Wou#, but is going to send and email with it.	Add Attachment