Service Request Ticket

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Service Request Information

CONTACT	Name	Caceda, Carmen	Date	May 01, 2018 10:19 AM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141279 (opens in a new window)	Bldg/Room	RWEC 230
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3SXG944	Location	Carmen Caceda (swapped for iMAc W#20150682)
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298; ScreenFlow 6 VISA2016006155 FEB2017--SCREENFLOW MOVE TO W#20141279 at Camen's request see SR67366 MAY2018; TRANSFER from W#2015682 EndNote X6 for MAC from P0089142 See SR67366 MAY 2018;
	Wireless NIC	E0:AC:CB:6C:E0:B8
	Bluetooth NIC	E0:AC:CB:6C:E0:B9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 07, 2018 09:46 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Aug 07, 2018 09:46 AM	Handed over the old one to Tricia	Add Attachment
Shina Oladiti	Aug 07, 2018 08:09 AM	Setup done, brought back the iMac with WOU#20150682.	Add Attachment
Megan Thibeault	Aug 02, 2018 11:28 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Aug 02, 2018 11:28 AM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Aug 02, 2018 07:43 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jun 20, 2018 01:21 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Erika Enriquez	Jun 20, 2018 10:53 AM	**This is an email** Hi, Erika, Would be OK to do the changes the last week of summer classes, August 2nd? Carmen	Add Attachment
Erika Enriquez	Jun 20, 2018 10:43 AM	**This is an outgoing email** Hi Carmen, I need some additional information regarding service request #67336 Description: During summerNEW EQUIP SETUP: swap laptop W#20141279 forW#20150682 iMac(bring to TRICIA) for Carmen RWEC 222 We were just wondering when would be a good time to deliver this to you? Thank you, Erika	Add Attachment Public
Gino Salazar	Jun 04, 2018 03:28 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jun 04, 2018 03:28 PM	Sorry this task isn't completed and it won't show up in the tech queue.	Add Attachment
Gino Salazar	Jun 04, 2018 03:26 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Gino Salazar	Jun 04, 2018 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jun 04, 2018 03:25 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	Jun 04, 2018 10:59 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jun 04, 2018 10:59 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Jun 04, 2018 10:58 AM	*This is an email* Good morning, Bradley, Can we swap during the summer term or does the swapping has to take this month? Carmen	Add Attachment
Bradley Karkanen	Jun 04, 2018 09:29 AM	**This is an outgoing email** Hi Carmen, I need some additional information regarding service request #67336 Description: NEW EQUIP SETUP: swap laptop W#20141279 for W#20150682 iMac(bring iMac to TRICIA) for Carmen RWEC 222 When are you available for us to swap your machine?	Add Attachment Public
Bradley Karkanen	Jun 04, 2018 09:28 AM	I put it back on the new equip shelf	Add Attachment
Bradley Karkanen	Jun 04, 2018 08:43 AM	Screenflow is installed waiting to license it until after it is removed from the other machine. Endnote X6 is installed and ready to go.	Add Attachment
Bradley Karkanen	Jun 04, 2018 08:41 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 03, 2018 05:42 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 01, 2018 11:02 AM	information for software to be transferred: T:\Endnote\ENDNOTEX6 T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow6	Add Attachment
Tricia Flaherty	May 01, 2018 10:50 AM	sorryMacbook Air W# isa W#20141279	Add Attachment
Tricia Flaherty	May 01, 2018 10:19 AM	She wants a laptop instead of her desktop iMac so we have agreed to switch out the W#20150682 desktop for a Macbook Air W#20141079 since it was not eligible for GFA replacement yet. Laptop W#20141079 is on the Invenotry counter shelf with a New Equip form, please bring desktop W#20150682 to Tricia	Add Attachment