Service Request Ticket

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Service Request Information

CONTACT	Name	Wenzel, Marcus	Date	May 02, 2018 12:51 PM
	Department	Education & Leadership	Phone	89125
	Location		Email	wenzelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170840 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RH5QN2	Description	Dell Latitude 5480 w/ Touch , i7-7600U 2.8GHz
	Serial No.	9RH5QN2	Location	PDR
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; SECONDARY install for Marcus of Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also on primary station W#20140715 for Marcus' use only MAR2019 SR#;
	Wired NIC	10:65:30:20:9E:5C
	Wireless NIC	5C:5F:67:67:E5:BC
	Bluetooth NIC	5C:5F:67:67:E5:C0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	May 16, 2018 03:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	May 16, 2018 03:20 PM	Delivered and i make sure i set him up to be ale to access the laptop off campus	Add Attachment
Shina Oladiti	May 16, 2018 02:05 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Erika Enriquez	May 16, 2018 12:08 PM	Computer is by Erika’s desk	Add Attachment
Erika Enriquez	May 16, 2018 12:07 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	May 16, 2018 12:07 PM	Anytime today! He’s ready for it	Add Attachment
Erika Enriquez	May 15, 2018 04:46 PM	**This is an outgoing email** Hi Marcus, I need some additional information regarding service request #67352 Description: NEW EQUIP SETUP: Dell Latitude 5480 w/ Touchscren laptop for Marcus Wenzel RWEC115 (order#10351) We were just wondering when would be a good time to deliver this to you? Please save anything important to your Hdrive before we deliver. Thank you! Erika	Add Attachment Public
Erika Enriquez	May 11, 2018 10:26 AM	still running dos updates	Add Attachment
Erika Enriquez	May 11, 2018 09:15 AM	Task reassigned to Erika Enriquez.	Add Attachment
Gino Salazar	May 10, 2018 01:40 PM	Nevermind still doing windows update	Add Attachment
Gino Salazar	May 10, 2018 01:30 PM	Ready for delivery	Add Attachment
Tricia Flaherty	May 02, 2018 05:46 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 02, 2018 12:51 PM	laptop W#20170840 is on Inventory Counter shelf in ITC008 with New Equip Setup form and Invoice. It is a Touchscreen model of the Lat 5480.	Add Attachment