Service Request Ticket

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Service Request Information

CONTACT	Name	Henkels, Mark	Date	May 03, 2018 09:47 AM
	Department	Social Science	Phone	88544
	Location		Email	henkelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170873 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFWN2ZXHV2H	Location	PDR Pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	88:E9:FE:63:E2:75
	Bluetooth NIC	88:E9:FE:60:2F:AC

TECHS	Submitted by	Erika Enriquez	Contact	eenriquez13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jun 18, 2018 12:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jun 18, 2018 11:58 AM	Picked up the old Macbook Pro WOU#20120661	Add Attachment
Shina Oladiti	Jun 13, 2018 04:11 PM	I will be in tomorrow (Thursday) morning. Next Monday would also work.	Add Attachment
Shina Oladiti	Jun 11, 2018 07:58 AM	**This is an email** Adeshina: I am visiting interns first thing Monday. I will be in my office around 10 am. I will be there all day except 12-2 when I give a final exam. Thanks for the help.	Add Attachment
Shina Oladiti	Jun 08, 2018 09:30 AM	**This is an email** Let's go with Monday morning, please.	Add Attachment
Shina Oladiti	Jun 06, 2018 09:57 AM	Setup the new laptop and requested that i leave the old laptop for him so he can transfer his files to H drive. I arrange with him to come in for it tomorrow or Friday.	Add Attachment
Shina Oladiti	Jun 01, 2018 09:34 AM	**This is an email** How about 8:30-9:30 Wednesday?	Add Attachment
Shina Oladiti	Jun 01, 2018 09:34 AM	**This is an email** Adeshina: Can this be done on Tuesday or Wednesday morning next week? Thanks. Mark	Add Attachment
Shina Oladiti	May 31, 2018 08:58 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	May 31, 2018 08:57 AM	Sent and email for availability.	Add Attachment
Shina Oladiti	May 31, 2018 08:56 AM	Prepped and ready for delivery. It is back on the inventory counter.	Add Attachment
Tricia Flaherty	May 25, 2018 05:18 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 25, 2018 01:33 PM	w#20120661 Apple laptop is to be replaced by new Apple Apple laptop W#20170873 with Add'tl Power adapter and Addt'l RAM. The new laptop has everything in case and is on Inventory counter shelf in ITC 008 with GFA setup form.	Add Attachment
Tricia Flaherty	May 25, 2018 01:30 PM	have received everything for Order #10520 and have it inventoried and invoiced.	Add Attachment
Tricia Flaherty	May 24, 2018 05:58 PM	he has a mac laptop on order waiting on last part to arrive Tuesday 5-29	Add Attachment
Erika Enriquez	May 03, 2018 10:23 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Erika Enriquez	May 03, 2018 10:23 AM	Yes, that's my fault. Laptop	Add Attachment
Tricia Flaherty	May 03, 2018 10:12 AM	My records show a laptop and not a computer desktop, I wnat to make sure we are looking at the correct equipment	Add Attachment
Tricia Flaherty	May 03, 2018 10:11 AM	Task reassigned to Erika Enriquez.	Add Attachment
Tricia Flaherty	May 03, 2018 10:10 AM	did he give you a WOU #?????	Add Attachment
Erika Enriquez	May 03, 2018 09:49 AM	He's having intermittent screen issues	Add Attachment
Erika Enriquez	May 03, 2018 09:48 AM	2-14-2016 Warranty ended this date	Add Attachment
Erika Enriquez	May 03, 2018 09:47 AM	He's due for a new computer! Thank you	Add Attachment